Talk America long distance Complaint - Unethical Company - DISHONEST! kept charging after cancellation
Talk America long distance (got it through AOL as a member) is one of the most deceptive companies I have ever witnessed. I had service with them for 3 years, and then about a year ago I stopped receiving my monthly billing statement via email from them – which is when the problems began. Talk America began using deceptive tactics to add extra charges to my account, which was automatically billed to my credit card without any breakdown of the charges. I started to get suspicious once my bills began to be a little higher than usual. Finally, after a half an hour of trying to find my statement online, which used to be sent via email to me and was once easy to find online, I discovered I was being charged a larger monthly fee for service than I used to be charged. They never even notified me that it had increased. And my July statement said that I owed $17 in taxes and fees alone, although the prior month it was $11. I emailed Talk America asking why it was $6 higher one month than the other, and they never returned my email question. So I called them, and all they said was that it was the government, not them. And they wouldn’t do anything more about it. Then the next month the monthly fees were back down to $11!!! Why was it going up then down? Strange, taxes don’t change like that!
Because my monthly fees were changing from one month to the next, I didn’t trust Talk America and cancelled my service for the next billing cycle, which Bell South handled. On my Bell South Statement it said they cancelled service at the end of the billing cycle, like I had asked. But then Talk America charged me on my credit card for the next month even though I had cancelled it and had written proof from Bell South. So I called Talk America again, and the rep said she couldn’t do anything about it. That Bell South notified them 3 days after the next billing cycle started, so they had to go ahead and charge me for the entire next month. Then I spoke to a manager, and she said the same and was extremely unhelpful, as well as difficult to understand. I think she should go back to grammar school. Even after I told her I had proof in writing it was shut off on the appropriate date, she still wouldn’t credit me. They were firm about charging me an entire monthly fee for only 3 days of service (even though I wasn’t supposed to have service those 3 days and never even used it).
So I called BellSouth, BellSouth said they indeed notified Talk America on the appropriate date (last day of the billing cycle), called Talk America AGAIN, to tell them, and I was FINALLY CREDITED – as I should have been all along. Thanks BellSouth for following through on your end. I would not recommend Talk America; it’s a dishonest company. They’re deceptive and their customer service is terrible!