Bosch Complaint - Bosch Appliance - Poor Product - Poor Service
JOHNSON CITY, TENNESSEE -- After 1 year 2 months my (expensive)Bosch front-loading washing machine just stopped working. Since March 11, I have had over one month of every other day trips to the laundry mat, and 2 days of waiting for service technician, as well as multiple phone calls to Bosch and the service company and the washer is still not fixed. First the CPU board was replaced. Then the motor was replaced. Both of these replacements took 10 days to 2 weeks to get the part even though I offered to pay myself for overnight shipping. Neither fixed the machine. The last part ordered on April 4 - a motor control unit ??, which was still not even shipped by April 16th and the service repair people told me for the first time after several calls to them that it was back ordered, but was being "picked and packed" whatever that meant.
Even though the parts were still under warranty, Bosch representatives were totally non-helpful during or after several phone calls, the last one on April 14 when I faxed them all information requested including repair history and waited on their promise to hear from them within 48 hours. 48 hours later, April 16, I had heard nothing from Bosch or the service company who had previously told me the part would be there by the 16th. (I also cannot understand why Bosche directed me to an authorized service repair company in another state and several miles away that can only get to my city on certain days of the week due to distance which adds several days to repair interims - when there is an authorized repair service right here in my city about 5 miles from my home???).
On April 16, I called Bosche and informed them I could not wait any longer and would be purchasing a new washing machine at my own expense and expected to receive a complete refund for the Bosch machine or would take legal action. Finally someone at Bosch has arranged for the next part to be overnighted directly to me to arrive April 17, and has arranged for the technician to replace it the next day on April 18. I have agreed to wait until April 18 to see if the machine is repaired with the THIRD new part before purchasing a new machine (obviously it will not be a Bosch) and proceed as needed for a refund. Too bad someone has to resort to this to get timely repair or even attention. Also asked about the warranty on all these new replacement parts and was informed the warranty on "replacement" parts is only one year as opposed to two years under the original warranty.
This is scary as the original parts lasted exactly one year and two months, so I anticipate that if the original parts for a close to $1000 washing machine do not last but one year and 2 months, the replacement parts will probably last a few days over the year and that $1000 for this machine is down the drain. Moral of story - DO NOT BUY BOSCH products. Will keep you informed of progress.