Lowe's Complaint - Do NOT buy your cabinets/counter tops from Lowe's
FLOWER MOUND, TEXAS -- My husband and I recently moved and we purchased a home that needed some updating so we decided to give Lowe's a try. (we previously had used Home Depot to do our last kitchen with ZERO problems but did not like the nearby HD store and loved the look and choices at Lowe's.)
At first things went rather slow, but we felt we were partially to blame as we changed our plans a few times. It took nearly 4 weeks to get a final plan drawn. However, once we finally ordered the cabinets and they were delivered (took another 4 weeks) is when the problems started.
The cabinets were delivered and the store was informed of the delivery day. I again confirmed delivery once received. It took a week for the installers to call and schedule an appointment to inspect the order. When I threatened to go to another installer, the installer was there the next day. When all boxes were opened, one cabinet was cracked and unusable, one was the the wrong cabinet completely, and one was the wrong measurement. They all had to be reordered--2-3 weeks, rush delivery. (now remember, I have NO kitchen by now as it was all removed for new install)
Next was the counter top. We wanted to go with the Zodiac Quartz. Three days after partial cabinet install a guy shows up to measure. He took measurements I could have taken and given over the phone. Two days goes by and Lowe's calls to set up the appointment for making a template--for the NEXT week. AND they tell me it will be 6 WEEKS before the counter top is back and then another week (?) before it can be installed. And only then can the rest of my cabinets be installed because some of the uppers sit on the countertop.
At this point, they have delayed my kitchen install by 6-8 weeks. And of course, I have been bumped off my painter and electrician's schedule as they have other work to do which means, I will be behind even longer once they can get me back on schedule.
I found a local store that carried the Quartz and although they were slightly higher, they could have it templated and done in 7-10 days, just about the time my cabinets come.
Like I said, I have done a kitchen with HD and they were MUCH more on top of things, MUCH more professional, and MUCH more satisfactory all around. I will not buy one more thing from Lowe's. Ever.