Papa John's Complaint - Service - Delivery

Review by maddiefurr on 2008-04-17
COMMERCE, GEORGIA -- We are regular customers at our local Papa Johns.When we ordered at 10 pm on Friday we could not believe the service we got. Not only was the person we talked to extremely rude. We received it at 12am, two hours after we called it in but the delivery guy seemed to be in a rush and sped out of our driveway waking my 2 yr old. As my husband opened the pizza it was cold and two pieces missing. When we called to complain they told us to call back in the morning and that there was not anything they could do except that the delivery guy could come back and get the pizza while they made another one which would be delivered at 1am. Three hours after we first ordered. We find this disrespectful especially since we give them a good amount of service.

It is unfortunate that this is the only pizza place that delivers to our home for we live in a small town. We feel extremely taken advantage of and we will not use Papa John's any more.
Comments:4 Replies - Latest reply on 2008-04-17
Posted by Anonymous on 2008-04-17:
That's why I always pick up the pizza myself. Sooner or later everybody gets burned by delivery. Also, I don't trust those guys delivering the pies. Who knows what they do with the pizzas in their cars. No thank you.
Posted by Anonymous on 2008-04-17:
two pieces were missing? that's pretty bold of the driver to snake a few slices before delivery.

I prefer the local pizza places,and never order from the big chains.
Posted by B. on 2008-04-17:
Next time you order from them just pay for the pizza minus two slices.
Posted by MSCANTBEWRONG on 2008-04-17:
I've had a problem every time I've ordered from Papa John's...solution...I don't order from them anymore. You should find a local pizzeria, not a large chain, and bite the bullet and pick the pizza up.

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