Anthem Alliance Health Insurance Co Complaint - Why is it so hard to get a statement of coverage from Anthem?
I am traveling to Europe so I need a letter from my insurance company, anthem, for proof of coverage during my travel in Europe, in order to get a visa. I requested first by calling the customer service and told the guys exactly what I needed by reading the requirements of the visa application to him. But what I got from fax after two days is a copy of the member's handbook. Then I thought maybe they need something written down so I used their contact form on their member's website. I then specifically copied the requirements in my email. Now two weeks have passed, I don't receive anything, not even an email.
Then I tried to call their customer service again for several times but simply couldn't get connected for the whole morning last week. Eventually I gave up and asked the HR of my company to provide me such a letter.