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MetroPCS Complaint - A Whole World of SUCK... - Customer Service
Customer Service - Complaint
I *finally* realize paying 100 dollars at another carrier rather than 55.18 a month for all services at Metro PCS would be FAR GREATER A THING than continuing service with them now.
Not only do the Ghosts at MetroPCS exercise perfect and constant negligence, but they have amazingly devised a way to keep their own company from getting money from its own customers! Hilarious!!
In addition to imposing a limit on a customer's own desires to spend their OWN money, I could not make a credit card transaction which would allow me to speak to my fiance in Italy...because I could not add moeny to my secondary account. Why did this happen? EASY. MetroPCS decided to be my parents for a minute by telling me I had already "reached a limit of spending" with the company.
Why? Because I bought a couple accessories, paid a monthly bill and put money on a secondary account all in one week...and MetroPCS was "trying to protect" me from myself.
If I need a godd**n parent at age 36, I'll ASK for one.
THE PRIME REASONS I AM LEAVING METRO:
1. No customer service AT ALL.
2. International calling services work 15% of the time on a first-attempt to call. All other attempts to call do not work and those attempts *STEAL* minutes from your secondary account funds - EXPECT NO REFUNDS OR COMPENSATION WITH NO CUSTOMER SUPPORT TO GIVE YOU ANY.
3. Calls drop *everywhere* and it is NEVER another carrier's fault.
4. MetroPCS is rumored to be a government-owned cell phone agency...so I hope you already expect to have your calls eavesdropped upon regularly.
5. The competence of ALL MetroPCS customer service agents at any store I've been to is more incompetent and high-school ghetto ebonic-oriented more anywhere than I have ever seen anywhere else. Expect attitude, hip-hop being blasted at the highest possible volume...and the punk kid from your high school days who always tried to beat you up helping you from behind the counter.
6. "Enhanced voicemail" gives my friends and family about 1 minute to talk before cutting them off and ending the call - whoever's came up with 'Enhanced Voicemail' at corporate MetroPCS can suck me dry under a maroon moon. No one likes a liar with money.
I have finally HAD IT with such incredulous and flagrant retardation in an AMERICAN company - it shocks me that this paltry, pathetic, loser company was actually able to be formed and continues to operate with 4 million losers just like I was all this time.
It's a shame the customer service values of some companies in America get away with the torturously stupid ethics they bring to the table.
DON'T go Metro...there's no one there.
UNLIMIT YOURSELF somewhere you really can...it will *never* be at this pathetic sh*t-shack of a company carrier run by the most irretrievably stupid corporate jerk-offs you could ever imagine.
I've known boxes of hair and piles of feces that play Life's game better than MetroPCS's degenerate investors and employees (that are actually THERE) ever could.
Thanks for reading and, please...spread the word. I've already talked 18 of my friends off Metro and they could not be happier paying more with someone else. Unlimit yourself...LEAVE METRO PCS!!!
Not only do the Ghosts at MetroPCS exercise perfect and constant negligence, but they have amazingly devised a way to keep their own company from getting money from its own customers! Hilarious!!
In addition to imposing a limit on a customer's own desires to spend their OWN money, I could not make a credit card transaction which would allow me to speak to my fiance in Italy...because I could not add moeny to my secondary account. Why did this happen? EASY. MetroPCS decided to be my parents for a minute by telling me I had already "reached a limit of spending" with the company.
Why? Because I bought a couple accessories, paid a monthly bill and put money on a secondary account all in one week...and MetroPCS was "trying to protect" me from myself.
If I need a godd**n parent at age 36, I'll ASK for one.
THE PRIME REASONS I AM LEAVING METRO:
1. No customer service AT ALL.
2. International calling services work 15% of the time on a first-attempt to call. All other attempts to call do not work and those attempts *STEAL* minutes from your secondary account funds - EXPECT NO REFUNDS OR COMPENSATION WITH NO CUSTOMER SUPPORT TO GIVE YOU ANY.
3. Calls drop *everywhere* and it is NEVER another carrier's fault.
4. MetroPCS is rumored to be a government-owned cell phone agency...so I hope you already expect to have your calls eavesdropped upon regularly.
5. The competence of ALL MetroPCS customer service agents at any store I've been to is more incompetent and high-school ghetto ebonic-oriented more anywhere than I have ever seen anywhere else. Expect attitude, hip-hop being blasted at the highest possible volume...and the punk kid from your high school days who always tried to beat you up helping you from behind the counter.
6. "Enhanced voicemail" gives my friends and family about 1 minute to talk before cutting them off and ending the call - whoever's came up with 'Enhanced Voicemail' at corporate MetroPCS can suck me dry under a maroon moon. No one likes a liar with money.
I have finally HAD IT with such incredulous and flagrant retardation in an AMERICAN company - it shocks me that this paltry, pathetic, loser company was actually able to be formed and continues to operate with 4 million losers just like I was all this time.
It's a shame the customer service values of some companies in America get away with the torturously stupid ethics they bring to the table.
DON'T go Metro...there's no one there.
UNLIMIT YOURSELF somewhere you really can...it will *never* be at this pathetic sh*t-shack of a company carrier run by the most irretrievably stupid corporate jerk-offs you could ever imagine.
I've known boxes of hair and piles of feces that play Life's game better than MetroPCS's degenerate investors and employees (that are actually THERE) ever could.
Thanks for reading and, please...spread the word. I've already talked 18 of my friends off Metro and they could not be happier paying more with someone else. Unlimit yourself...LEAVE METRO PCS!!!
Comments:
Posted by mrmaserati on 2012-05-10:
MetroPCS sucks terrible, horrible customer service.
For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
Pass the link along
For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
Pass the link along
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