AAA Complaint - AAA Willing to Leave 14 year Member Stranded
GEORGIA -- After being a member of AAA for 14 years I have cancelled my membership and have joined another travel club. The left front tire of my van blew out and I was stranded, hoping to get the tire repaired in time to make a meeting two and one half hours later. I had recently renewed my AAA "Plus" membership, paying the renewal fee in full ($130) and adding my teenage daughter as an associate member (for $52). AAA did not send me an invoice for this additional cost. YET when I needed emergency roadside service AAA repeatedly refused to send assistance until they received a credit card number on the spot. This company "policy" would happily leave a long-time member stranded unless AAA received a payment under duress in extreme circumstances. I was not told that service was being sent and in the near future I would be receiving in the mail a statement for an unpaid balance for a recently added associate member. I was told point blank that no service of any kind would be given without a credit card number on the spot. This is AAA's "customer service" model.
Needless to say, I can get nearly the same services at a much lower rate from another travel company. I have remained a AAA customer for 14 years. But I am one no longer. AAA's policy is to extort stranded motorists who have nothing to resort to except a cell phone and a credit card.