LA Fitness Informative - Good place to exercise, questionable childcare
SAN DIEGO, CALIFORNIA -- I've been going here for almost 2 years and I love the equipment, classes, and general environment that it offers. But... being a busy mom I need to use the kids club a couple hours a week and I've had quite a few negative experiences. The care takers working in the Kids Club are wonderful and do their best. But they're often understaffed which is not fair to the kids or the workers. Last week there were 18 kids (5 infants) and one worker. Not fair and illegal! Then, when my 18 month old escaped the area, I asked for the manager, Liz, to put a higher lock on the door. I thought it was a reasonable request but she told me she wouldn't do that and offered up no new solution.
Then the classic "pass-the-buck" scheme , she told me that it was a corporate problem. So I called corporate and they were not only unhelpful but incredibly rude. They told me only this incompetent club manager, Liz, could fix the problem. So, I'm scared a child is going to need to get injured or worse, snatched, before they make their Kids Club a priority. Let me clarify though, the issue is not with the care takers in the kids club, this is a management issue.
My recommendation, its a great place to exercise but try not to bring the kids.