GMC Complaint - Yukon XL Auto Leveling suspension
TOLEDO, OHIO -- The first of the year we purchased a Yukon XL w/ Quadrasteer. Great vehicle bought for pulling a 29' Thor Citation Trailer. The Yukon 3/4 ton, 2500 XL was presented by the salesmen, and was listed in the (102-03) 2003 YUKON sales magazine , as well as presented by the GM Buypower web site and the GMC.com web site to have as an option a Z55 Suspension Package. Which included ( and I quote) " Autoride, bi-state variable shock dampening and rear air-assisted load-leveling(required with Vortec 8100 Engine)" (Note the 8.1 engine is only available in a 3/4 tone truck) My Yukon was sold to me as I wanted with a Z55 package. I followed the dealer and handbook instructions and did not pull the trailer until I had reached 500 miles. When I attached the trailer, I waited for the Auto leveling to occur. It did not happen. I called the dealer and he requested I bring the car in to see why the car was not autoleveling as it should. I also called GM Cares, and recieved the same information. Upon inspection at the dealer,( who became perplexed) it ws found that the vehicle had no device that would provide "Auto Leveling" or any knid of leveling. The dealer wanted me to contact GM Cares again and have them solve the issue. In short and 4 months later. GM Cares and the Dealer say that it was a misprint and that they have the right to change specifications at any time, and that I did not pay for this specific option ( which I did pay for). In fact they say that they never offered Auto Leveling on the 2500 series Yukon. ( All this information is only now presented , months after purchase and in light of my indicating a problem). I now have a $50K+ truck, without the features I was told I was recieving that I specifically wanted for towing, and Paid for. How many other owners have fallen pray to this deceptive practice and are unaware that the have been taken advantage of.