Toyota Motor Corporation Complaint - A/C Condenser fiasco
ALBUQUERQUE, NEW MEXICO -- Well I thought I was purchasing the best of the best but as you will see I will shed some light on the truth:
I bought a Toyota Corolla in March 2005 thinking I was buying the "best of the best" "Primo" or "the whole enchilada." The whole problem started in March 2008 in Albuquerque, New Mexico. Things start heating up in these parts, and I need air conditioning. So one day I turned on my air conditioning on my Corolla to find that ooops it does not work! No problem I spent $1,300 for extended warranty til 50,000 miles "I am good to go I thought." Well that is til I showed up at Karl Malone Toyota in Albuquerque, NM. "Well sir your A/C condenser has rock holes in it, which by the way is not covered under your extended warranty!" Things just got worse.......I called 1-800-331-4331 which apparently customer service approximately 3 times. It sounded promising at the beginning but then just got worse. They said that the mileage on my toyota is just too high and outside the manufacturers warranty (48K). But I have extended warranty that I spent $1,300 on which is somehow different. Well on top of this Toyota issued a Technical Service Bulletin AC002-06 which corrected this problem only within the manufacturer's warranty which is you guessed it 3 year 36K oh no. Well I asked how can Toyota have a known problem and not pay for some of my $590? Apparently a TSB is not a recall which is very confusing!!!! So I am out on an A/C condenser which is $590 on a Toyota and you thought American cars had problems!!!