Cheaptickets.com Complaint - Cheaptickets Is A Ripoff
ALTADENA, CALIFORNIA -- I purchased 2 round trip tickets for relative from Cheaptickets and a mistake was made on one of the names. I called Checptickets to correct it and they kept me on line for 1:35 minutes and still didn't help. I spent a total of 9.5 hours over a 3-day period trying to fix this matter. Every time I called I get someone in the Philippians and not the states. I could never get the original customer rep and had to constantly repeat my problem -- which added more time to the call. Finally they told me they corrected the mistake on the ticket, but take my ID to the Delta counter and they would change the tickets. I did that and Delta practically laughed saying I might as well change my name. Not professional of Delta either. I got so tired of wasting my time with Cheaptickets that I cancelled the reservations (which took another 35 minutes with Cheaptickets who didn't have both reservations together. I then called my credit card company to dispute the charges and have it debited back to my credit card because Cheaptickets only wanted to give me credit for another flight.
This company has the most unprofessional bunch of people I every had to deal with. They don't want to take any responsibility and I won't use them again. Cheaptickets does not care about customer service just the money. They are pathetic.
I emailed them several times and they stated they would get back and never did.
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