Dell Computer Corporation Complaint - THE WORST customer service
Customer service is a waste of valuable time with Dell. It is outsourced to India. I purchased a Dell Multi-Function Laser Printer 1125 that jammed paper constantly. Finally they replaced it. We received the replacement a couple of weeks ago. It does the EXACT same thing. Called customer service and in 25 minutes of wasted time both the rep I got at first AND her "supervisor" that I requested repeated the same 2 things- no returns after 21 days; I could talk to technical support. Emailed customer service and got EXACTLY the same line. Naturally, I do not want ANOTHER defective printer. Overpriced, terrible quality, and useless customer service. And of course, I had to google to find a corporate mailing address.
And, their web site is TERRIBLE. I have never gone to the website without getting some type of error message at least once. It is virtually impossible to send an email unless you go through the difficulty of drilling down through their customer support pages on the website, and then it has a limited place for your comments. NO WHERE ON THE WEBSITE could I find an email address for customer service; any communication had to be made through their website, with no email address shown, just "submit." I will never do business with Dell again, and I have spent a HUGE amount of money with them in the past.