General Motors Complaint - 2002 Chevrolet Trailblazer catastrophic engine failure - cost $7800
HUNTINGTON BEACH, CALIFORNIA -- December 28, 2007
To GM Service Assistance,
Re: File #71-586559959
Our 2002 Chevy Trailblazer is at Connell Chevrolet in Costa Mesa, CA having a new engine installed at a cost to us of approximately $7,000. The vehicle has 82,000 miles. We have been without the use of the vehicle since December 19 when it became inoperable going down our street at 20 MPH. The only sign of trouble was a moment of steam coming out of the exhaust pipe. The heat sensor malfunctioned ($7800 malfunction). There were no warning lights, no bells, no alarms, no indications of any trouble...and then...nothing. My husband had the car towed that night to Connell Chevrolet.
On December 27th we visited Connell to get the full story. Apparently the head gasket blew again (see Attachment 1), and since the heat sensor wasn’t working properly, the engine overheated and blew (again, no sign of any trouble before this incident). Now we are without a car and have a $7,800 repair bill. No one I know has ever heard of two head gaskets going on a vehicle of this age and mileage. The first gasket went at 39,000 and the second at 82,000 miles....hmmmm. To us that indicates that there is a defect in this vehicle, and we want to know how you are going to assist us.
I am also attaching (Attachment 2) an interesting collection of Trailblazer Troubles I have collected over the last nine days while trying to figure out how this could have happened. We are first time GM buyers (we bought the vehicle brand new), but this will be our one and only if assistance is not received.
Greg and Susan Hansen
Additional info: if you google Trailblazer fan clutch and instrument cluster failures there are many, many cases of these defects. They combined along with the faulty head gasket to cause the swift and complete perfect storm of destruction to our engine. (We like the vehicle other than this...). I have also reported all these failures to the NHTSA online (National Highway Safety and Transportation Association). If you check out their site the 2002 Trailblazer has over 1,000 reports of safety issues. Just for comparison, the Nissan Pathfinder has 65, yes, 65 - go figure...