Dell Computer Corporation Informative - Dell Is The Epitome Of What Is Wrong With Corporate America
VAIL, ARIZONA -- In December I ordered a Dell desktop and set up payment on line. After two months I get a phone call saying payments are not being made. I went through the info with the Dell rep and all the information was correct. The next month same thing. I tried on multiple attempts to get this fixed. The call center in Indonesia said to call the check center in the Philippines. The check center said all was good and money was being pulled, however, the financial center said there was no money being posted to the account. The customer service center in Texas had no access to the accounts because the foreign call centers had blocked their access to my account. This went on for 4 months, meanwhile, I was being charged late fees and interest on a 1-yr interest free account. It's is bad when a US corporation can't even help it's customers because the foreign departments are prohibiting access to it's own accounts. I finally got it resolved by calling the sales dept in the US and asking for a supervisor, I was then that I found out the supervisor was in a help center back in the Philippines.
All this for a computer that we are going to give to my son, because it's performance is worse than my 3+ year old HP laptop and our previous HP desktop which is going on 4 years old. It looks like HP has found a life-time customer!