Sony Electronics Inc Complaint - Poor Customer Service
PANAMA CITY BEACH, FLORIDA -- I purchased a SONY Bravia LCD TV and within 4 months of use it went black. We phoned SONY and they attempted to contact the repair service provider in our area. They were unable to make contact so they gave me his name and number and told me I could attempt contact. I did this he arrived the next day. After a short inspection he said the problem was the power module. He ordered this and replaced it, with my assistance, as he was all alone. This repair didn't work so he said he had to replace everything else. At this point I told him I wanted a new TV, he said that was between me and SONY. Needless to say SONY wasn't the least bit cooperative. They thought it was nothing to have a $2000.00+ TV stop working within a few months of purchase. After a month they still refused to replace it so I had to agree to have it repaired. Note here: when SONY repairs your TV the parts are guaranteed for either 30 days or the end of your TV warranty. If they are only guaranteeing these parts for 30 days I assume they are reconditioned. So now I have a $2000.00+ TV with rebuilt parts. I have encountered customer service people who just don't care but none more than those at SONY. When we got the TV back our cable company actually sent a tech out to reprogram it as the SONY tech didn't even return it high def capable.
In any case I have advised anyone who will listen about SONY and have actually received phone calls from people looking for a new TV and heard about my experience. In this way I have affected a few sales. I believe SONY is living on reputation only and find their products to be of low quality. When looking for a digital camera for my parents in an electronics store I was actually warned off the SONY camera.