Best Buy Complaint - PSP fraud - I got caught don't let it happen to you!
AVON, INDIANA -- Most people don't want BB to send off their item 3 times before invoking the no-lemon rule. I had the opposite problem. The policy clearly states that they must try 3 times before invoking no-lemon, but the service center in my case invoked it after only two repairs! They claimed it was more expensive to repair than to replace, so they did all the papers=work etc. Here's the catch - they REQUIRED ME to come in and do the deal, not my wife, since the policy was in my name - should have been my first red flag. Anyway, when I found out the policy was 'fulfilled' (i.e., cancelled) after the exchange, I protested that I had basically then paid for 3 years of coverage but only gotten 14 months out of it. No matter - they were adamant it was a n exchange. I planned to review the policy at leisure and fight them on it. But I took the exchange. OUCH I found out later. On reading the policy, once an exchange is made, the policy is 'fulfilled' - so I was stuck as soon as I let them win at their bluff. DO NOT let them do this to you. Insist that they make all the repair attempts before invoking the no lemon, or better yet, DO NOT BUY the stinking PSP (which is all profit for them anyway).
Laptops are now throwaway anyway, so just see them that way, and never buy their garbage, especially if they're going to actively screw people and KNOW that they can hide behind their contract. (All associates and the store manager used the same terminology with me, letting me know that they'd been schooled on how to screw customers in this way. Plus the manager offered that he'd been through a small claims action and had prevailed. I'm sure he did, but just because you're right on paper doesn't mean you've won.
NEVER buy a PSP on a laptop from them!!!