Frigidaire Complaint - Stinky (New) Air Conditioner & Oven Handle That Broke In Two! Frigidaire - Never Again!
EAGAN, MINNESOTA -- I have had problems with 2 Frigidaire appliances, bought within a couple of years of each other. I can tell you that their "Customer Service" Department" would more aptly be called "Customer NO Service". These people obviously do not care about customer relations. I am completely fed up!
I purchased a Frigidaire "in wall" air conditioner that smelled like fish, from the day it was installed. I got it at the end of the summer & the store I got it from told me it was due to it being new, so to use it for the rest of the summer & call the following year, if the smell remained. All wiring is fine, so that is not where the smell is coming from. The following summer, immediately, the smell was back, I called the store I bought it from, to find they were bought out by another appliance store. I called that appliance store & was advised Frigidaire would likely not cover it & even though I had purchased an extended warranty, it would not be considered a warranty issue. They they advised me to try calling Frigidaire. I called and Frigidaire "customer service", pretty rudely advised me that an odor was not a warranty issue. When I said it was like this from the day it was installed, I was told that a mouse crawled in, or a bird flew in, and died inside, after installation, so it was MY fault and MY problem.
When I told them this could not have happened, because my air conditioner vents onto my 3 season porch (it has both screens & windows), I was told it still was not a warranty issue and they would not do anything about it, period. I then called the dealer back & spoke to the owner about this. He agreed with me, that due to my screened & windowed porch, a mouse or bird would not have entered the unit, while it was in my possession. He suggested if it was a dead animal or bird, it would more likely have gotten into the unit at the factory, prior to being cartoned. He told me he could pick up the air conditioner, open it up & clean it well, but that he would have to charge me, as he was sure Frigidaire would not take any responsibility for this. I then entered all info on this issue on the Frigidaire website (place where you can email "customer service". They never responded to me, at all.
So, with a 3rd summer approaching, I am forced to call the dealer to have them pick up the A/C, clean it and return it. I expect this will cost me approximately $100 - if not more. Now yesterday, the oven handle on my $700.00, 4 year old Frigidaire range/oven, snapped off and broke in two! From reading other complaint websites, I see this is a pretty common problem with Frigidaire cheap plastic oven handles & I also know they won't do anything about that, either. I realize the range/oven is out of warranty, but I have never in my life had an oven handle break in two and I have used some very, very old range/ovens in my substantial lifetime.