Conn's Appliances Informative - Don't Buy Anything From This Store!
FORT WORTH, TEXAS -- I spent $2600 on a top of the line washer & dryer from these rip off people. First off they delivered the appliance to the wrong address after I specifically told them to make sure they delivered it to the right address after 4 days of waiting for the delivery. Even though the store has banners everywhere that claim Next Day Delivery! Had to throw a fit to get it delivered the next day. I started using the appliances and they were so noisy it was ridiculous. Went to the store the next day and told them I did not want the washer & dryer. They said we have a no return policy but since it was defective they would exchange it for whatever I picked out.Was also told they left 4 shipping pins in the until which would cause the noise. Was told if you complained within the first 24 hours they could do an exchange with NO RESTOCK FEE.
I said I wanted a top loader & picked out new ones. The manager said she would get back to me when the pickup and exchange would take place. Waited for about 2 weeks & kept calling her. She kept putting us off. Finally got a phone call from the service manager. Wanted to come service the units. Told the guy this is not what was promised to us and that they just needed to come pick up everything that we bought from them as they were crooks. He finally agreed to come pick up. Waited another 2 weeks & never heard from them. After going to the store & being told they wouldn't pick up the stuff, we raised enough ruckus to get someone high up on the phone. He said we would have to pay a $450 restock fee if they took the washer/dryer back. Told him I wasn't paying a restock fee on a waher/dryer that didn't work properly.
He told me to pick out something new & he would discount them to cover the restock fee. After waiting another week and not hearing from them, went to the store. Was told they would discount the units I picked out $200 and I would have to pay the restock fee in cash! We financed the entire thing so to be told we had to pay a fee upfront we found insulting! This store has the perfect name....they are truly Con Artists! I will never spend another dime in their store. Does anyone know what kind of recourse we have. My husband wants to take everything back & dump it in the front of the store.
I am sure they will ding our credit & we are trying to buy a house. Thought about just not making a single payment & telling them to come get everything.