American Family Mutual Insurance Co. Complaint - Not Really The Customer First For Them
KEOKUK, IOWA -- After many years (10+) of insurance with them with no claims, and 20 years plus our grandparents before us, we have had nothing but grief with the Keokuk Ia. They said we had to put on new roof, we did. They said we had to reside the garage. We did. A year goes by. Then they said we had to reside the house - in the middle of winter deep freeze. We said first thing come spring - the contractors protected it with plywood and plastic where it had blown off. They said nope had to be now . So we did. Then we received notice that we needed to replace the roof and garage siding. The local agent took pictures, never sent them to corporate in over a year. Local agent gave poor service. We tell them so. Then we receive notice that we are canceled because we didn't fix the front siding on the house, but we did, a month prior just like they asked. You know what, I'm just tired of having to fight to pay them my easy premiums every month - poor service, poor agent.
Don't bother with these guys. I can only imagine the run around with a claim would be. Now they have messed up switching the house insurance to a commercial one . I give, I'm finding better insurance elsewhere. Does it ever end with them ?