DirecTV Inc via Ironwood Communications Compliment - Installation of Direct TV!
PHOENIX, ARIZONA -- After signing up with American Satellite TV to have Direct TV installed in my home, the outdoor wiring was a jumbled mess left victim to all the outdoor elements. The installer (from American Satellite TV) had left the wiring hanging out of the box which was meant to be closed with the wiring inside in order to keep it protected.
Apparently, it was to much trouble/work to straighten the wires up and put them neatly into the box which was provided for them! This mess not only looked horrible in my beautiful backyard but the wiring was left in a very precarious state as well. It did look terrible, the box hanging open, off the outdoor wall, across from the pool, jumbled wires hanging everywhere! Not the most pleasant sight when your entertaining!
I called Direct TV and they sent two WONDERFUL young men (from Direct TV)! It took 30-45 minutes for them to unravel the mess of wires and place them into the box so that the box could be closed. These two gentlemen really went above and beyond their duties by taking the time to clean up another person and company's mess with smiles on their faces, all to make an unhappy customer HAPPY! And, I am HAPPY! Please thank the two gentlemen for me. I have added work order information so that (HOPEFULLY) Direct TV will reward these two guys in some appropriated manner.
Best regards, Teresa
W.O. Description: IWAZ047953 1-Fierust
Service Date: 4/18/08 8:00AM
P.S. The person who handled my phone call about this complaint was very helpful as well.... I think I made the right choice switching from Cox! Please keep up the good work!