Makin Mattresses Complaint - Sold Faulty Product And Refused Us A Refund

Review by rastus on 2008-04-21
BRISBANE -- We were sold a faulty mattress which they admitted twice,at different times, was faulty. Then refused us a refund. We had reports from the osteopath outlining the damage being done to my lower back from the mattress, which they ignored. They knew they were in the wrong because after receiving our first official letter of complaint they offered us a store credit. We did not want a store credit, because they only sell what they make. After speaking with our lawyer and getting no response from them we had no choice but to settle for the store credit because we couldn't afford another mattress and my back was so bad I was sleeping on an air mattress in the living room.

The new mattress is no better and now we have no comeback because we accepted the store credit. We were right in the first place - they make shoddy products and have no ethics.
Comments:3 Replies - Latest reply on 2008-04-21
Posted by spiderman2 on 2008-04-21:
How is the mattress faulty?
Posted by abobo on 2008-04-21:
If you spoke to them with your lawyer and got no response, is not the next step to take them to small claims?
Posted by B. on 2008-04-21:
Did you not try the mattress out when you bought them? having a bad back and all buying from a store that only sells one kind of mattress doesn't make a whole lot of sense. Maybe some more details.

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