Vonage Complaint - Disconnecting Service
Beware when disconnecting service! If you terminate your phone before 1 year of service Vonage will charge you $127. If you terminate before 2 years it's $39.
I just tried to cancel my service with them for two reasons. 1) They're phone service is terrible if you send large amounts of data back and forth on your computer. Even if you up the amount of bandwidth Vonage is allowed to use. (Heck, while I was talking to Andrew-the snotty "service" rep, he was having internet problems) I couldn't use the phone because my side of the conversation would drop off. I could hear people fine, but they couldn't hear me. 2) My office sent me a VoIP phone to use, plus a router that gives me a secure connection to my firm... way better way to go if you ask me.
Any way, Andrew kept me on the line for 15 minutes trying to sell me on cheaper plans. Doing the math in my head -- I had 6 more months to go until a year and the cheapest plan he could give me was $9.99 -- for a phone I would never use. That worked out to $100 even... except that there are of course taxes involved, which put me right back into the range of what I would have to pay to terminate service.
Let me also mention that when I called their system the first time, it hung up on me AND when you enter your phone number and pin on the phone, they don't actually get your information. Back in the day everyone knew those were busy-work tasks to buy the company you were calling time while you're waiting on hold. These days it's just pathetic since they could easily capture the info to access your account.
Oh well. Anybody want a 6 month old Vonage modem? It's yours.