Coastal Exteriors Complaint - Other Homeowners Opinions Only -- About Contractors
DELMARVA, MARYLAND -- In the beginning while dealing with Coastal Exteriors Contractors, they seemed straightforward and willing to help in any way possible, BEFORE they started my roof job and they offered a 10-year workmanship guarantee as part their contract.
As homeowner, I requested references from other local homeowners, for other jobs that they completed nearby. But, they supplied me with business names, addresses & phone numbers instead.
As far as keeping me updated about my project, the foreman had to make several trips away from the jobsite to pick-up extra material needed to finish the job, leaving behind workers who DID NOT SPEAK OR UNDERSTAND ENGLISH VERY WELL!
Coastal Exteriors Contractors are the professional roofing experts and they agreed to install (3) new exhaust vents per our deal without any stipulation or waivers regarding the entire roof replacement project. This included the roof vents that I purchased and which their crew had to DO OVER about 2 or 3 times explained herein.
These vents were installed during the absence of the foreman. When the foreman returned back to the jobsite, the vents had to be taken up to remove a lot of debris that had fallen on top of the fan grate(s) area which blocked the operation of the exhaust fans. Yet again, the foreman told me that the crew could not speak or understand English and HE had to redirect them to REMOVE and REPLACE each vent -- if there were an open seam situation, I suspect, it took place during their removal & replacement process. They could have and should have inspected them while they were at ground level as; this particular installation was not against their professional judgment. Additionally, I communicated via emails that I wanted to have the old existing SQUARE low profile roof vents painted to blend in with the new shingles.
Before I knew it, the crew had painted the new vents too --without properly preparing the surface of the galvanized metal to accept the spray paint! Less than (3)-months the paint is coming off already!!!
Once more, when the foreman is ABSENT things can and will go wrong quickly! As time past, I find that I am not pleased with the workmanship. I have had the unfortunate occurrence of leaks into my home soon after my new roof job!!!
My roof was being replaced for wind damage! I should not have to pay THOUSANDS of $$$$ to have rain damaging the ceilings of my home-- This is not what I bargained for nor did I expect all these events to have taken place!!!
DO NOT ACCEPT ANY HEARSAY exchanges and DOCUMENT EVERYTHING as it maybe needed it in the future should legal action has to be started for the inside repairs situation.