Silver Leaf Resorts Informative - Horrible Customer Service

Review by Kharran on 2008-04-21
MASSACHUSETTS -- I decide to sign up for a time share at Silver Leaf Resorts, about 2 years ago. We took the tour enjoyed our time spent on the property. This was 2 years ago. I lost my job, making 3x the amount I am currently making. I have been struggling to keep up with the now large monthly payment plan. I've sent a written request detailing my families income and monthly expenditure information. 2 months later I had to contact the finance department because nothing was done, I didn't not receive any letters, phone calls etc even though I placed a follow up call to confirm all the necessary paperwork was received via fax.

After speaking to the customer service person, I was told I need to take my son out of Karate (something he has been doing for 4 years), not have a cell phone( my only phone line). This would save me maybe $75. I am infuriated at the lack of attention paid to the review of my request.

But still I get phone calls almost everyday to sign up families and friends for a "tour" ( a high pressure sale seminar). I will never recommend any of my fiends, family, and peers to do business with Silverleaf Resorts.
Comments:3 Replies - Latest reply on 2008-04-21
Posted by Anonymous on 2008-04-21:
What is it that you expect them to do for you? I sympathize with your plight, but what's teh solution?
Posted by TeachInChina on 2008-04-21:
I agree with the last comment.. What do you expect. you chose the time share along with its expenses... If you cant stand the heat.. get out of the kitchen.. have you child start teaching karote..
Posted by moneybags on 2008-04-21:
Put your share up for sale at once. They have a legal contract and won't do anyting for you unless there is a cancellation clause, which will probably still cost you for the cancellation feature. They have no obligation to do anything to cancel/reduce the payment.

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