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Walt Michaels RV Complaint - Shady Sales, Worse Service - RV Purchase
RV Purchase - Complaint
BELLEVILLE, MICHIGAN -- I am currently in the process of purchasing from Walt Michaels and I recommend you take your business elsewhere. I'm wishing we had read these other reviews before stepping foot on their lot. Everyone seems to have the same story. My husband and I were given the run around by the salesman, meaning he did everything he could not to lie to us but still didn't give us full disclosure. We weren't able to get any solid info regarding interest rates and payment amounts until they had DRAFTED the loan agreement. Why I went through with any of this I will never know but hopefully my posting will save the next poor sap the same disappointment. Long story short, we signed the documents but before leaving the parking lot I had some misgivings. I read and reread the fine print and was VERY uncomfortable with the deal.
We went back in and talked to the sales manager who assured us he wanted us to be happy but that it was a done deal. I told him that didn't make me happy, that we wanted time to think about it. This is also what I told the salesman all along, that I wanted to make sure my HOLD deposit was fully refundable in case I changed my mind, and I told the finance girl that the payment was too high and I just felt like I shouldn't go through with it, to which she responded by shoving another document at us. I don't know why I didn't just walk out the door then. At any rate, I feel that I was duped by these people. We had to talk to ANOTHER manager who pulled us into the office with everyone else we'd talked to so there were 6 of us, including my husband and me. They basically brow beat us and I told them that's exactly how it felt and that I didn't trust the deal. I was told that since it was Saturday there was nothing they could do, that had it been a week night she could just call the bank for us. She said she'd call first thing Monday and get back to us.
It's Monday and it's almost noon. I did hear from Walt Michaels...the shady salesman called to give me a freaking insurance quote!!!! The docs we signed that they want to hold us to state that we'll get our own insurance through our current provider. I found an email address provided on this website thru a response posted by Christopher in IT at Walt Michals. I've emailed him the entire breakdown of what happened that day and asked that he give me some kind of contact info for ANYONE who can help make this right. My husband just talked to Mr Shady Sales, too, only to discover that this new $25K unit doesn't even have a TV....even though Shady went on and on about it when we walked thru the trailer, nothing would have led me to believe that a TV wasn't included. I will let you know if we are able to reach any kind of agreement or to leave with any satisfaction at all.
At this point we're looking at being the owners of a brand new bare bones camper that we don't even want based on the experience we've already had with the dealer. I hope that you read this and ALL other posting (good or bad) before investing in an RV with Walt Michaels.
We went back in and talked to the sales manager who assured us he wanted us to be happy but that it was a done deal. I told him that didn't make me happy, that we wanted time to think about it. This is also what I told the salesman all along, that I wanted to make sure my HOLD deposit was fully refundable in case I changed my mind, and I told the finance girl that the payment was too high and I just felt like I shouldn't go through with it, to which she responded by shoving another document at us. I don't know why I didn't just walk out the door then. At any rate, I feel that I was duped by these people. We had to talk to ANOTHER manager who pulled us into the office with everyone else we'd talked to so there were 6 of us, including my husband and me. They basically brow beat us and I told them that's exactly how it felt and that I didn't trust the deal. I was told that since it was Saturday there was nothing they could do, that had it been a week night she could just call the bank for us. She said she'd call first thing Monday and get back to us.
It's Monday and it's almost noon. I did hear from Walt Michaels...the shady salesman called to give me a freaking insurance quote!!!! The docs we signed that they want to hold us to state that we'll get our own insurance through our current provider. I found an email address provided on this website thru a response posted by Christopher in IT at Walt Michals. I've emailed him the entire breakdown of what happened that day and asked that he give me some kind of contact info for ANYONE who can help make this right. My husband just talked to Mr Shady Sales, too, only to discover that this new $25K unit doesn't even have a TV....even though Shady went on and on about it when we walked thru the trailer, nothing would have led me to believe that a TV wasn't included. I will let you know if we are able to reach any kind of agreement or to leave with any satisfaction at all.
At this point we're looking at being the owners of a brand new bare bones camper that we don't even want based on the experience we've already had with the dealer. I hope that you read this and ALL other posting (good or bad) before investing in an RV with Walt Michaels.
Comments:
Posted by Lopiekitty on 2008-07-07:
Wow! I thought WE had a bad experience!
I wanted you to know IN CASE you don't get my message...we RAN out of Walt Michael's DISGUSTED with the way they do business and LAUGHING at their stupidity.
We drove down the road to Annie Rae's RV which is about 1/2 hr. away?
I am SO, SO SORRY this happened! I can only pray that someone reads about our experiences and takes it to heart....we are NOT bitter people...we are NOT making this up...IF you are looking for an RV and don't believe us then PLEASE make Walt Michaels your FIRST stop and keep in mind everything you have read and you will see.
After speaking to other RV dealers they stated there should NEVER be prep charges and certainly NOT $1,000.00...and that is not the ONLY way Walt Michaels will try to scalp someone.
Anyway...I hope this can help.
I wanted you to know IN CASE you don't get my message...we RAN out of Walt Michael's DISGUSTED with the way they do business and LAUGHING at their stupidity.
We drove down the road to Annie Rae's RV which is about 1/2 hr. away?
I am SO, SO SORRY this happened! I can only pray that someone reads about our experiences and takes it to heart....we are NOT bitter people...we are NOT making this up...IF you are looking for an RV and don't believe us then PLEASE make Walt Michaels your FIRST stop and keep in mind everything you have read and you will see.
After speaking to other RV dealers they stated there should NEVER be prep charges and certainly NOT $1,000.00...and that is not the ONLY way Walt Michaels will try to scalp someone.
Anyway...I hope this can help.
Posted by justcuz3993 on 2008-07-07:
OK, it sounds like this Walt Michaels has some shady business practices - most car/RV dealerships do. That's why it is SO important that before stepping foot into their business that you have already done your homework:
1. Know exactly how much of a monthly payment you can afford
2. Know what kind of vehicle/unit you want and what amenities you want in it - do your research ahead of time so you have a good understanding of cost
3. Never, EVER sign anything until you have read it thoroughly and in its entirety.
4. It's also a good idea to know your credit worthiness before going in, and research going interest rates so you know what you should be getting offered.
I hope Walt works something out with you, but I have a feeling you will end up on the short end of the stick here.
1. Know exactly how much of a monthly payment you can afford
2. Know what kind of vehicle/unit you want and what amenities you want in it - do your research ahead of time so you have a good understanding of cost
3. Never, EVER sign anything until you have read it thoroughly and in its entirety.
4. It's also a good idea to know your credit worthiness before going in, and research going interest rates so you know what you should be getting offered.
I hope Walt works something out with you, but I have a feeling you will end up on the short end of the stick here.
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