Toyota of Hackensack Dealership Informative - Make Sure You Check Your Entire Car After They Provide Service
HACKENSACK, NEW JERSEY -- I have owned new cars for over 30 years and never had a complaint about a dealership till last week.
I brought my 2008 Scion xB into the dealership on a Friday for 15,000 mile service as most new car owners do and the next day noticed a hole in my bumper. It looked as though someone had backed my car into something. I called the dealership up on Monday morning to complain about the whole and they basically did not want to hear my story. I was immediately told by their service manager Sean to have my insurance company contact theirs. No apology, nor did they want to even see what was done. They did not want to hear about it. I was amazed; I called back and asked to talk to the GM or sales manager. I was told by the switchboard that I should talk to the service manager. I told the lady that I had just talked to the service manager and did not like his response. She said I'm sorry but he is the man to talk to. I was furious so I called the Scion 800 number and told them about the incident. They were shocked also but told me the car dealerships were independent and handles things their own way.
I talked to my insurance company and they told me to get an incident number. But since I did not report this to Scion when I was picking up my car the service manager did not open an incident report.
I guess I was wrong about car dealerships. I now know that every time I leave the dealership I need to walk around the car to see if anything had been damaged. I have not done that before in 30 years but guess I have to start doing that now. I will never buy a Scion again and will definitely not give Toyota of Hackensack any more business.