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Dick Hannah, Acura of Portland Complaint - Fraud - Automobile Sales

Review by vinci on 2008-04-21
PORTLAND, OREGON -- In 2005 I purchased a new Acura TL from this dealership. In Nov. of 2006 my husband and I noticed paint chipping off of the front bumper. I took the car in to have it looked at, at the same dealership I bought it from. I was informed that since I had pulled too far forward at one time and the bumper guard had rubbed, it must be my fault. I took the car that same day to a local auto body shop to see what it would cost to have it repaired. What I found out was that the car had been previously damaged and repaired (poorly), and then sold to me as brand new, it is against the law not to disclose these things. Almost 2 years later and fairly high legal fees.........they have finally admitted liability, only after documents surfacing (repair order prior to my purchase date). Needless to say they outright LIED AND DEFRAUDED me from the time I first looked at the car. This issue is still not settled.

Anyone purchasing a new vehicle should ALWAYS check all VIN stickers to make sure parts are original and look at the car and paint very carefully. I will never buy or suggest anyone buy from any DICK HANNAH dealership in the Portland, Oregon or Washington area. They are CROOKS!!!!!!
Comments:3 Replies - Latest reply on 2008-04-22
Posted by MSCANTBEWRONG on 2008-04-21:
Good luck in getting all of your money back. From your post it appears to be outright fraud.
Posted by Aerocave on 2008-04-21:
Many states (not sure of the law in Washington) require a damange disclosure be signed by the customer when purchasing a new vehicle if the repaired damange EXCEEDS $500...depending on the type of damange, a bumper may or may not qualify. If this is indeed the law in Washington, and if the repaired damange did not exceed $500, they technically did not have to disclose this...however, if you asked about any prior damange and you were told there was none, I can understand your feelings and reasons...however, there does come a point where you have to ask yourself, is the mounting legal fees and fight really worth it for a bumper? I am sorry that this happened to you.
Posted by Anonymous on 2008-04-22:
I applaud the poster for taking on this dealership. Although accumulating legal fees which likely exceeded the cost of the repair, they pursued the case. In doing so, they did other consumers a great service. If a company limits its fraud to a level where consumers are willing to ignore the fraud, unsavory companies can garner a huge, illicit, 'profit'. Pursuing this may not have been financially 'wise'. But, doing so ranks very high on the ethics meter.

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