Ticketcity.com Complaint - Scammed - Ticket Sellers

Review by Not happy1 on 2008-04-21
AUSTIN, TEXAS -- Purchased three ticket for Opening Ceremony Olympics in Beijing from ticketcity.com. They called 9 months later to say they did not and would not have tickets. Offered to let us use money towards other single events (HaHa). Finally got refunded. They claim they are still looking for tickets for us (haha). If they do not get them they say they will give us the 200% guarantee refund which they tried to back out of. I asked for this in writing several times, still waiting.

We are out the cost of airline tickets and hotel deposits if they do not come through with tickets. Management could care less. won't return phone calls, emails, etc.

Filed a complaint with BBB. Ticketcity had two weeks to respond. BBB still has not heard from them and their two weeks is up.

Use a ticket broker that is a member of the National Ticket Brokers Assoc. if you want to purchase tickets.

Comments:3 Replies - Latest reply on 2008-04-22
Posted by Anonymous on 2008-04-22:
Even their own web page says tickets are not available yet. Then the next paragraph says to contact them to see if they can locate tickets. Very strange. Unfortunately the guarantee of 200% applies to tickets for US events only. For all other events the guarantee is 100%. Which means their obligation to you is only a refund of the ticket price.
Posted by AuronJS on 2008-04-22:
Man, that really sucks, at least you could get a nice trip to China
Posted by Not happy1 on 2008-04-22:
They recently changed their website to the 100% guarantee. Their website clearly stated 200% guarntee on the tickets we purchased. I have copes of their website before the RECENT change. Even faxed a copy of to them at their request. Unless I can't read, it clearly stated 200%.

It seems they were/are confused on if they have these tickets. Have heard different stories and seen different things??????

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