Cheesecake Factory Complaint - Menu Item Described Incorrectly
GREENWOOD, INDIANA -- This was our first visit to the Cheesecake Factory in Greenwood, IN. I had previewed the menu by picking up a carry out menu because I have difficulty finding food agreeable to me. I decided on the grilled pork chops, because they were not described as having any extra sauces as most of the items did. When served the were covered in a sauce. When I asked the server what kind of sauce was on the chops she said NONE the flavor was just from the applesauce they were served with. I said no they were covered in a sauce. She sent a manager over. He said the chops were glazed with a maple bourbon sauce. I stated the menu didn't describe any sauce or glaze the pork tenderloin did. He asked me if I like the glaze. I told him no. He said I could order the item plain next time.
There will be NO next time. The menu should correctly described food. Either a restaurant cares about customer satisfaction or they don't. The facts in the case shows that management at Cheesecake Factory doesn't.
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