Dollar Rent A Car Systems, Inc. Complaint - Poor Management/Poor Customer Service
DIA, COLORADO -- For all the customer's from the Denver International Airport Dollar Rental Car. Do not leave belongings in rented vehicle. Although it is against company policy, your personal belongings will become employee property. I worked as a temporary worker at this location. Several personal items such as clothing, money, CD's, sunglasses, etc. were taken from the job site. I am an eye witness to this. Also the cars are not cleaned properly. When there is a high demand of rentals, all returned cars are to be vacuumed only and air freshener sprayed to kill any smell. These cars are not very hygienic and not at all cleaned properly. This is also coming from personal experience in the car wash bay. The bay area supervisors are constantly belittling employees. When we would try to take extra time to do more thorough cleaning we would be reprimanded by harsh words. The supervisors were constantly using profanity at us. When other employees would talk back they would tell them to punch their card and go home. I have seen several fighting matches in what they call the bay. Management has done nothing to solve these problems.
Also when offered employment we politely declined because I didn't feel comfortable working in these conditions. I mean what if it had been my family renting a car and forgetting something of sentimental value in a car. What was funny is that the bay supervisor thought that it was because our papers were bad and offered help where we could obtain legit paperwork. I was born in America and was appalled by this statement. What type of employees is this company hiring?! I could name four supervisors in the bay with no people skills and lets just say no integrity. So I was surprised when I researched this company and found this company statement on integrity(Statement at end). My advice would be not to rent at this company. They don't care about the customer, they care about your money. They don't care about the bay employees, they care that the dirty cars make it back onto the rental lot.
What kind of integrity does this company really have? They are lucky they do not have more verbal harassment and sexual orientation discrimination lawsuits. And for my gay couples they discriminate on them as well. I have witnessed a recent incident as early as 04/2008.What happened was this, two known gay women were not allowed to converse at break, work in the same area, nor allowed to ride in the same company vehicle. Do you really want to feed your money to a company like this? If you do you may as well fund a terrorist organization. They are also aimed at bringing down American Pride and Integrity. DO NOT RENT DOLLAR UNTIL DOLLAR CAN RESOLVE ITS INTERNAL MALFUNCTIONS.
Dollar's Statement of Integrity:
• Obey the laws and regulations covering our business conduct worldwide.
• Be honest, fair and trustworthy in all of your Company activities and relationships.
• Avoid all conflicts of interest in work and personal affairs.
• Foster an atmosphere in which equal opportunities extend to every member of the diverse Company community.
• Strive to create a safe workplace and to protect the environment.
• Encourage a culture where each employee is recognized and valued.
Also guiding us and upholding our ethical commitment is a set of Company policies on key integrity issues. All employees must comply not only with the letter of these policies but also their spirit.