Skymall Complaint - Skymall Does Not Respond E-mails
MIAMI, FLORIDA -- I ordered three items from Skymall, for a total of $552.14. When I received my order confirmation notice, I realized the shipping address was incorrect. Immediately I sent Skymall customer service an e-mail to change the shipping address. They told me I could not change the address because the items had already been shipped (this was not true, only one item had been shipped, the others were being shipped by different retailers from different origins and using different carriers). I tried to contact the carriers, but they told me I could not make the change in address, that only the sender could do that. But since Skymall was not the sender they couldn´t change the address either. In summary, one item arrived to the correct address, one item was returned to the sender (I was refunded for the price of the returned item), and one item (the binoculars, worth $220.00) is still missing. After one month and 14 e-mails, Skymall doesn´t even respond my e-mails any more.
All I can say is that I will never order from Skymall again. If you like something from their catalog buy direct from the retailer.