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Spirit Airlines Informative - An Employee's Nightmare Of Spirit Air
MIRAMAR, FLORIDA -- I am an employee of Spirit Air, I would like to inform you that the company does not care one bit about the passenger or their employees, the big wigs think "So what! they will come back for the low fares" who cares what we do or how we do it. Working for Spirit is the funniest, They will not provide toner for the printers, but they will provide paper to print! They took away the trash bags and the trash cans to dump your garbage in, so the question is where do we put the garbage? They stopped buying supplies so you have to buy your own, next we will have to bring our own toilet paper. They have each dept. fighting with another so no one works together. such professionalism. The closed down one of the reservation centers in which they only were told to answer half the calls anyways, so if your on hold for an hour, you were never picked up anyways, they didn't want to pay for your call so you were dropped immediately but you would of never knew that waiting on hold for an hour. they want you to go to the website to book but the website never works right, Oh, and try not to check in a bag, no regard, it might end up under the wheels of the jet.
If you have a consumer complaint, forget it, you will not get through to anyone, the website has a link on where to email if you have a problem but it is so hidden behind about 10 pages and clicks you will give up first.
Working for such unprofessional, low class, degrading supervisors who have absolutely no knowledge of what they are to be managing or even like humans is even more of a farce, I guess they will give anyone a job.
If you have a consumer complaint, forget it, you will not get through to anyone, the website has a link on where to email if you have a problem but it is so hidden behind about 10 pages and clicks you will give up first.
Working for such unprofessional, low class, degrading supervisors who have absolutely no knowledge of what they are to be managing or even like humans is even more of a farce, I guess they will give anyone a job.
Comments:
Posted by MarshPeep on 2008-04-22:
People will come back for the low fares, because today's customer doesn't care about customer service. If you read a lot of the responses on this site, many of the comments support the decline of customer service in favor of lower prices. It's unfortunate that both cannot be demanded.
I don't fly often, but personally, I like Spirit's pay-for-the-extra type of billing. I don't need a drink each time I fly, and if I have extra baggage, I should have to pay for it. However, I see your point of taking that to extremes - I certainly don't want to have to carry around my own toilet paper.
I don't fly often, but personally, I like Spirit's pay-for-the-extra type of billing. I don't need a drink each time I fly, and if I have extra baggage, I should have to pay for it. However, I see your point of taking that to extremes - I certainly don't want to have to carry around my own toilet paper.
Posted by Bloss on 2009-09-28:
My brother-in-law works for SPIRIT. He's a flight attendant and takes his job VERY seriously. I know, for a fact, that he and others who work with him, do their best to insure that the client is safe and comfortable.
I don't know who is providing the poor/no customer service but I'll guarantee it's not these great employeees. Perhaps the 'higher echelon' needs revamping?
I don't know who is providing the poor/no customer service but I'll guarantee it's not these great employeees. Perhaps the 'higher echelon' needs revamping?
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