Global Tel Link Informative - Billing and Customer Service
I think this company is the most terrible company to deal with. I first had my calls going to my home phone bill, and then I got a phone call stating billing has changed from my home phone carrier, so I was told that I would be getting a bill directly from global tel. Well the person that calls me collect, the strangest thing is that this person's family uses the same home phone company I use and it is very strange that they never got a phone call stating billing has changed. Now that I get a bill from them makes my whole experience worse. They have charged me for $200.00 In calls that I have never used. So when you get so mad and ask for a supervisor, they say all they can do is transfer you to a priority customer service rep. That is no better than the main CSR. So I went through every call with a person, and they said yea I was being over charged. But they come and then say well do you want to dispute the bill, or the calls. I said no all I want is my money refunded. And they say all they can do is submit a research form. They won't give me any main office information, and won't give me any main office phone #. I want to file a complaint with the b.B.B. But I can't get anyone to give me any information. So they blocked my phone because of there stupidity. No one speaks English at all, and when you call there you have to have them call you back and it ends up being over 2 hours later. I hope everyone that reads this will watch there billing closely and can help in fighting this horrible company and there practices.