Circuit City Informative - Warranty Repairs And Customer Service
CALIFORNIA -- I purchased the extended warranty on my Panasonic 42 inch plasma TV. When my TV died a repair person was sent out with in one week. However it is now over one month and the part to fix the TV is still not here. It has been "on a Truck" for three weeks. When I call the customer service number a different person answers the call each time and so you have to start the process of explaining the problem and each person wants to extend more time to the contracted repair shop (Precision TV) in the Bay Area. I have been told several times that the repair will be completed by the end of the week, or the part will be here by the end of the week.
The customer service is horrendous and it appear Circuit City doesn't care. I will spend my dollars elsewhere.