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AT&T Wireless Complaint - AT&T Sucks! - GoPhone plans beware!!! - GoPhone Plans - Beware!
GoPhone Plans - Beware! - Complaint
AT&T Sucks! They are nothing but profit mongers that want to suck your wallet for all its worth. I have an Apple iPhone on a GoPhone pre-paid plan. I originally thought I would need a larger plan than the entry level, so I mistakenly went on their website and increased my plan to the big $69.99 plan. What a big mistake! I also made the mistake of setting up automatic payment. Their website is specifically geared towards the escalation of your obligations and does not allow you to decrease your plan (you must call them to do that). Also, you cannot drop automatic payment through their website, again you MUST call them to do that (and jump through a lot of hoops). I was a total idiot and allowed my account to accumulate to over $300 before I finally got off my butt, called them, and got my plan reduced. Now, I am going to lose about $60 because AT&T says they will no longer allow a balance of more than $250, so anything that you accumulate above $250, you lose. I cannot simply drop my monthly payment and have payments taken from my balance, they will not do that. If I drop the monthly payment, I will lose the entire $300+.
This whole thing is a scam beyond belief. I am now starting a class action lawsuit campaign as I believe AT&T is in violation of some fundamental FTC (Federal Trade Commission) regulations with this practice. For anyone out there considering AT&T, any plan, Don't, JUST DON'T DO IT!!! Trust me, you will be much happier anywhere else other than AT&T. Quit feeding these sharks!!!
AT&T is just a thieving profiteer! Terrible service and even worse consumer traps!
This whole thing is a scam beyond belief. I am now starting a class action lawsuit campaign as I believe AT&T is in violation of some fundamental FTC (Federal Trade Commission) regulations with this practice. For anyone out there considering AT&T, any plan, Don't, JUST DON'T DO IT!!! Trust me, you will be much happier anywhere else other than AT&T. Quit feeding these sharks!!!
AT&T is just a thieving profiteer! Terrible service and even worse consumer traps!
Comments:
Posted by Hugh_Jorgen on 2008-04-23:
Why are you blaming AT&T? To accumulate that much surplus you must have ignored your account for close to a year. I have always found their service to be first-rate and their coverage has always been quite good.
Posted by tnchuck100 on 2008-04-23:
If you can afford to start a class action lawsuit a $300 loss shouldn't bother you in the least.
Posted by Suusan B. on 2008-04-23:
This is not a scam - - everything that happened was the result of your own actions (and lack thereof)as a consumer. It was your responsibility to understand the terms and conditions of the plan you agreed to. You are on a pre-paid plan, let your balance accumulate beyond the maximum allowed and now want AT&T to deduct your monthly payment from the value of your accumulated minutes. You admit you were "a total idiot" and now want AT&T to change the way they do business to accommodate you. Sorry - - it isn't going to happen and you have no basis for litigation.
Posted by CrazyRedHead on 2008-04-23:
You might as well drop the class action lawsuit, you can't do that, you have to arbitrate. It says so in the TOS and on the website when you order one. I have had one for almost three years (same phone) and have never had any trouble, and I have the same kind of account.
Posted by footballguru on 2008-05-08:
I agree with the other posters here. I have been a At&t go phone customer since about 2001. I have only had few problems and any issues I had were always quickly resolved by the company. I would never sign any two year contract with anybody for fear of being locked in, overcharged and stuck. Therefore, I feel as though the GoPhone is the best thing that ever happened to mobile phones. Also the $69 plan is the best plan for heavy users who use the cellphone constantly.
Posted by Ghost of Doc J on 2008-05-08:
I also have a GoPhone. The TOS are clear. My wife has a TracPhone. She is a very light user and gets by with carrying the minimum balance on her phone. I am a moderate user and I find the GoPhone to be a good value. As SuusanB. said, you have no basis for litigation...unless you want to sue yourself for being less than diligent.
Posted by katk on 2009-09-10:
just be glad that you don't have a regular AT&T monthly account that you are stuck with for 2 years!!
Posted by daisy on 2013-03-08:
i had a two year contract with at and t...i bought 3 i phone 4 through them...the plan was great at first....i told them i was on ssi and i couldn't afford a bill over 130 dollars....my mom my husband and i were going to each pay our parts of the bill....they told me my bill will be 138.85...i said ok....that will be fine...the minutes were 500 minutes to share among the three of us and we don't talk much to people....we just call each other to say hi and thats it....only use the phones if we were going to be late coming in or to see when the other was coming home....just sorta checking up on each other....
when i got the phones i activated them all...gave them to everyone....i made sure cellular data was turned off so we wouldn't use any data..but it used it anyway....
now they sent me these phones with no deposit required...i was definately excited about that....two weeks after i had the phones, i recieve my bill....they tacked on 750.00 dollars x's 3 on my bill....they added a deposit per phone...i flipped out....funny how they waited two weeks to do that when it is too late to back out of the contract....i paid 160.00 dollars of my bill, at the att store....they took off the deposit....even they said it was wrong....ok...so i paid 160.00 dollars and there was a 0 balance on my account..i got that setteled...two weeks before christmas of 2012, they cut my phones off...i paid my 160.00 bill....i called them to see what the problem was and they told me that i owed 2250.00....i said for what? they put me on hold for 25 minutes to discuss my account with someone.....then came back on the line and told me i owed that for the deposit.....my 160.00 dollar bill that i paid at the store wasn't even reflecting on my account....that was not right and im not paying the deposit....then i told them i wanted to send the phones back and opt out....they told me it was too late....i will be charged early cancelation charges.....but wait....it was there fault....i told customer service that i wasn't required a deposit when i received my iphones....so why do i have to pay for it now....customer service could not answer that....i told them look i will explain this again for the 5th time....i didn't required a deposit when i ordered the eyephones....if i was required to pay a deposit, then i wouldn't have my iphones in my hands right now....customer service said true....i thought finally im getting somewhere....i said so how much does it cost to get my phone turned back on....she said 2250.00 pluss a reconnect fee...i said your kidding....she said no mam you have a balance left on your account and you have to pay it to get your phone cut back on.....this is absurd....att doing this to me...
oh and here it is....march 2013....my phones has been cut off since december 2012 before christmas....they are still charging my my monthly bill....my phone is now up to close to 6000.00....
also i had internet with them....i finally recieved the dsl modem 6 weeks after i recieved it....and i was recieving an internet bill before i even had the moden hooked up or was able to enjoy the internet....wait that is not all....
they now have a wireless home phone that works off the wireless internet they provide....it came in ontime....i tried to hook it up....it didn't work....so i sent it back and cancled out on that....two weeks later, i recieve a bill for a home wireless phone that i canceled and sent back....hey if that guy wants to start a class action suit....i want in on it....i just don't know how to start one....my email address is daisydu72@gmail.com
when i got the phones i activated them all...gave them to everyone....i made sure cellular data was turned off so we wouldn't use any data..but it used it anyway....
now they sent me these phones with no deposit required...i was definately excited about that....two weeks after i had the phones, i recieve my bill....they tacked on 750.00 dollars x's 3 on my bill....they added a deposit per phone...i flipped out....funny how they waited two weeks to do that when it is too late to back out of the contract....i paid 160.00 dollars of my bill, at the att store....they took off the deposit....even they said it was wrong....ok...so i paid 160.00 dollars and there was a 0 balance on my account..i got that setteled...two weeks before christmas of 2012, they cut my phones off...i paid my 160.00 bill....i called them to see what the problem was and they told me that i owed 2250.00....i said for what? they put me on hold for 25 minutes to discuss my account with someone.....then came back on the line and told me i owed that for the deposit.....my 160.00 dollar bill that i paid at the store wasn't even reflecting on my account....that was not right and im not paying the deposit....then i told them i wanted to send the phones back and opt out....they told me it was too late....i will be charged early cancelation charges.....but wait....it was there fault....i told customer service that i wasn't required a deposit when i received my iphones....so why do i have to pay for it now....customer service could not answer that....i told them look i will explain this again for the 5th time....i didn't required a deposit when i ordered the eyephones....if i was required to pay a deposit, then i wouldn't have my iphones in my hands right now....customer service said true....i thought finally im getting somewhere....i said so how much does it cost to get my phone turned back on....she said 2250.00 pluss a reconnect fee...i said your kidding....she said no mam you have a balance left on your account and you have to pay it to get your phone cut back on.....this is absurd....att doing this to me...
oh and here it is....march 2013....my phones has been cut off since december 2012 before christmas....they are still charging my my monthly bill....my phone is now up to close to 6000.00....
also i had internet with them....i finally recieved the dsl modem 6 weeks after i recieved it....and i was recieving an internet bill before i even had the moden hooked up or was able to enjoy the internet....wait that is not all....
they now have a wireless home phone that works off the wireless internet they provide....it came in ontime....i tried to hook it up....it didn't work....so i sent it back and cancled out on that....two weeks later, i recieve a bill for a home wireless phone that i canceled and sent back....hey if that guy wants to start a class action suit....i want in on it....i just don't know how to start one....my email address is daisydu72@gmail.com
Posted by superawesome on 2013-04-26:
Them thar eyephones is expensive! Specially if'n yer on the ssi.
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