AT&T Wireless Complaint - AT&T Sucks! - GoPhone plans beware!!!
AT&T Sucks! They are nothing but profit mongers that want to suck your wallet for all its worth. I have an Apple iPhone on a GoPhone pre-paid plan. I originally thought I would need a larger plan than the entry level, so I mistakenly went on their website and increased my plan to the big $69.99 plan. What a big mistake! I also made the mistake of setting up automatic payment. Their website is specifically geared towards the escalation of your obligations and does not allow you to decrease your plan (you must call them to do that). Also, you cannot drop automatic payment through their website, again you MUST call them to do that (and jump through a lot of hoops). I was a total idiot and allowed my account to accumulate to over $300 before I finally got off my butt, called them, and got my plan reduced. Now, I am going to lose about $60 because AT&T says they will no longer allow a balance of more than $250, so anything that you accumulate above $250, you lose. I cannot simply drop my monthly payment and have payments taken from my balance, they will not do that. If I drop the monthly payment, I will lose the entire $300+.
This whole thing is a scam beyond belief. I am now starting a class action lawsuit campaign as I believe AT&T is in violation of some fundamental FTC (Federal Trade Commission) regulations with this practice. For anyone out there considering AT&T, any plan, Don't, JUST DON'T DO IT!!! Trust me, you will be much happier anywhere else other than AT&T. Quit feeding these sharks!!!
AT&T is just a thieving profiteer! Terrible service and even worse consumer traps!