Southern Industries Complaint - No Customer Satisfaction At Southern Industries!!
AUGUSTA, GEORGIA -- I bought a house in 2005 with a roof that was suppose to be at least two years old. In the Disclosure the previous owner stated roof was new with a 10 year warranty on the shingles. Well in 12/2007 I saw some shingles loose and then streaks of water going across several rooms in my home. I called Southern Industries and told them about it. Fran who happens to be to the owners niece said that the guy Robert was very busy but he would get to me as soon as he can. I waited a few days more and he finally came out with another guy and I showed them inside the house all the water damage that had occurred from the roof. They walked thru the house then went on top of the roof. He came down and told me it was still wet up there and he would be back later when it dried. I never seen him again.
So I called again, this time Fran told me I needed to have the warranty in my name. I asked her what was she talking about I own the house. She said but the previous owner didn't transfer the warranty. I asked for a copy of the contract she said she couldn't give it to me because technically the roof still belongs to the previous owner. So I called the previous owner, told her what Fran had said about the warranty and previous owner said she would call her and call me back. When she did she said she spoke with a Alice who works with Fran in the Warranty Dept, they told her they would be calling me to work on the roof. I first called them in 12/2007, here it is the last week of January. I ended up calling again and this time Fran put me on hold then voicemail. I hung up and called back, asked for the manager Charles who told me that the warranty was not transferable and the previous owner knew this. I asked him for a copy of the warranty he said it was in a stack of boxes and he just couldn't take someone off their job to go look for it. He said he would call me in a few days. I explained that I have two disabled children plus myself and its leaking in here. He said he could send someone out but it would cost me.
I said the roof is suppose to be under warranty, he said the roof is not transferable. He said he would call me back and he never did. At first they agreed to fix it but when those guys came over to see the damage which is over six thousand dollars, I need the warranty. Now they are saying along with the previous owner that the warranty isn't transferable. Well I have contacted the BBB waiting for a response. I have pictures and estimates from three different professionals including my Insurance adjuster who denied the claim because of shoddy workmanship.I even told the manager Charles, he didn't care. Recently I went into Southern Industries to inquire about putting a roof on a house that I had bought. The sales person told me all their roofs were transferable if I decided to sell my house. I'm so glad I brought a witness with me to hear it. When does a company gets so big that they can run over people and treat them like they don't matter.
Is it because I am disable and they refuse to hear me? Don't go to Southern Industries on Bobby Jones Expressway unless you want your roof put on backwards!!