Travelocity Informative - Never Received A Refund
I recently purchased a roundtrip ticket to Mexico City, Mexico through Travelocity. The reservation was with American Airlines and Mexicana Airlines. The Travelocity trip ID number was 7388 7584 7266. The total charge for this reservation was $609.87 USD. This included $562.92 for the airline, $11.00 for the Travelocity fees, and $35.95 for flight protection insurance. These charges can ALL be confirmed on my Visa statement.
My flight to Mexico City on Saturday, November 17th, was without event. However, upon checking in for my return flight on Saturday, November 24th, I was told by a Mexicana Airlines representative that the second half of my reservation was not paid for. To get on the plane, they insisted that I charge 3015.70 Mexican Pesos (or $282.87 USD, as it appears on my Visa statement) to my Visa card (the same card with which I made the original reservation). I needed to return home, so I complied. I did this despite the fact that my confirmation from Travelocity indicated that my ticket was completely paid for. My Visa statement also indicated that the flight reservation was paid in full.
I would like this $282.87 USD refunded to my Visa card, and after 5 months of calling, I have received nothing. They keep saying they haven't heard back from American Airlines, and throw up their hands. They promise to call me back, and they do not. Their customer service and consumer relations department has done nothing except send one fax to AA, and refuse to do anything else. Now, after almost 6 months, I am still out nearly $300.00.