Best Western Hotels International, Inc. Complaint - Worst Hotel Stay Ever
ORLANDO, FLORIDA -- Upon checking in, the front desk clerk warned us that any phone charges would be “very, very, very, very” expensive and suggested we buy a phone card. Fair enough, at least I was warned about that. I had to make a short long distance call to that night which took about a minute but the charge was over $11.00. That’s outrageous but at least the front desk clerk warned me about it.
The second after we checked in, the staff proceeded to try to get us to attend a Timeshare presentation. I had no interest in that but it seemed that over the course of a week every time I asked for directions in the lobby or asked for a taxi, someone always wanted to sell us a timeshare. In my opinion this was really unnecessary and annoying. I felt like avoiding the hotel lobby so that I wouldn’t have to be assailed by scam artists every time I asked for directions.
As for the hotel room itself it wasn’t the cleanest in the world especially for a 3 star hotel. There was mould in the bathroom and the fans on the ceiling and between the rooms were extremely dirty.
On the day before we checked out we decided to sleep in because we were out late the night before. I put a “Do Not Disturb” sign on the door but at 8:30 AM the maid came by and knocked loudly on the door at least 20 times in a 2 minute period. If I hadn’t been so tired I would have opened the door and asked her if she knew what “DO NOT DISTURB” means.
Upon checkout I was informed that I was being charged $2/day so that the hotel could provide free coffee in the lobby, free shuttle service and a safe in the room. I don’t drink coffee, I didn’t use any of the shuttles and nobody told me that I could use the safe. Maybe in Florida you don’t understand the meaning of ‘Free’. Something is not free is you charge $2/day for it. I’ve been staying at hotels for over 20 years and I have never had to pay any extra fees (except for phone charges) upon checkout. No-one informed me of these charges when I checked in. I have no problem with the daily rate of the hotel room but charging an extra $2/day on checkout is really a cheap scam to get a few extra bucks out of your customers. Why not just add the 2 dollars to the original room rate?
After my stay at the Best Western Plaza International in Orlando I don't think I'll be staying at any other Best Westerns any time soon.