Carmax Complaint - The Carmax Experience, Well It Sucks!!!
NORTH CAROLINA -- Purchased my vehicle March 31. Vehicle made a noise when purchased but thought it was a seatbelt warning sound. Read the instruction booklet and find that something is wrong with the battery.
Take it to Carmax they replace the battery in addition to the alternator.
Vehicle has same problem the very next day. I take vehicle back and this time they but in the correct battery. Two days pass and I have the same problem.
This time they send it to the Dealership for my type of vehicle. My car sits there for two weeks waiting on parts.
I have owned my car now for 25 days. My car has been in the shop for 17 days.
I still do not have my car. The warranty I bought from Carmax. What good is it, they have to send it to the dealership because they can't figure out whats wrong with the car. I paid close to $2,000 for that warranty. My car payment is becoming due, I have already made an insurance payment.
However, I don't have my car. They gave me a car to drive to make me feel better. However, this car they gave me in no way on the level of the car I purchased. I do not feel they inspected the car well enough before putting it on the lot for sale. They will call you and be nice. However, that does not make me fell good. What happens next time when the 30 days are up. Will I get a loaner, I'll have to pay the deductible because the 30 days will have expired. However, I spent must of my 30 days where they will handle the repairs with my car in the shop. In essence, they get 18 plus days of not having to worry about me finding anymore problems because I don't have my car to drive to see if anything else goes wrong.
I wish anyone who buys a car from there good luck. And if you have reviewed this and it happens to you, well you got what you deserved because you did not take into account what happened to me. Oh yeah, and by the way. There vehicle maybe 2 or 3 thousand dollars lower then the dealers. However, by the time you buy the extended warranty for a few hundred dollars you really didn't save anything. At least when you buy from the dealer, they have these pre-certified vehicles that come with a warranty the close to what you have to pay for at CARMAX so to me it comes out the same. And if you buy from the dealer you have some one who knows this vehicle better because that is all they work on. And they probably have all the equipment necessary to do the type of inspection that should be done before a car is placed on the lot.
I could write 18 days worth of material here to match the time that I have not had my car that I'm paying for, that I have to pay the interest on the loan for, and the insurance that I have to pay for, and I've got this crappy loaner car they gave me to make me feel better. Please!!!!
They are nice, but It will NOT make you feel better when you spend your hard earned money on a vehicle that does not work.
Remember, go to the dealer and get a CERTIFIED PRE_OWNED and you will sleep better and have YOUR car in your driveway instead of some crappy loaner.
THAT IS MY 3 CENTS AND MORE.