Mitsubishi Complaint - Car Reparation
MADIRID SPAIN -- Dear Sirs:
My name is : Alicia de la Peña and I live in Spain. Just 3 years and 2 months ago I bought a new Mitsubishi car Montero io (plack number: 9611DFK).
1.- The past March 26th I brought this car to the official Mitsubishi workshop: MMCE Madrid in 28230 Las Rozas-Madrid, for the routinely 60000 Km. revision.
2.- During this revision, A problem about a part of the heater system was detected and a substitutive car part was ordered by the workshop. Almost one month after, this car part does not arrived yet.
3.- My car is still in the workshop because it has overheating risk.
4.- I mailed and telephone called the Mitsubishi-Motors Spain Customer Office asking for an immediate solution because I dramatically need a car, either my car already repaired or a company substitution car.
5.- My first contact with this Customer service was on April 19th and they keep saying they are studding my case. How much time more I would need to wait?. I know my car is out of guaranty only for two months, this is already disgusting (will cost me more than 1000 euros), but being without my car almost one month only waiting for a car part is unacceptable and questions seriously the reputation of Mitsubishi- Motors Company.
I decided to contact with you as a complaint for the service I am getting from Mitsubishi-Motors Spain, and in the hope you would help me.
My best regards