Ygnition Networks Informative - Does your new or prospective community or complex have Ygnition?
HOUSTON, TEXAS -- It looked to me as if a more contemporary review of Ygnition Networks was in order as the previous ones are a bit dated.
I've marked this review "Informative" because that is what it is.
If you've been reading the old posts for Ygnition cable, internet, etc. then let me give you a brief synopsis so you can be on your way, after the first sentence, if you like.
Nothing has changed.
Ygnition Networks is a provider of low-quality, high speed internet, and cable TV. They primarily deal in contracts with suburban communities (HOA) and apartment complexes. Primarily apartment complexes, because a well educated, informed person like yourself would be able to see straight through their deceit.
Let's cover the internet section first, if you please.
The best service you can purchase from Ygnition in your community is their High Speed Internet. There is a variation that gives you a Static IP address (feel free to Wikipedia that), but that does nothing for you as far as speed and bandwidth go. You will pay around $40 a month for this service (or a few dollars less if bundled with cable TV). Your speeds are promised UP TO 1.5 mbps (1500kbps) download and 768kbps upload. Now notice UP TO in the previous sentence is in capital letters. This is typical of all internet providers and shouldn't worry you. What should worry you is what you will actually get. Today (I am an Ygnition customer) my download speeds capped at 250 kbps. That is kilobytes, not megabytes. Kilobytes are smaller than megabytes. That means to download an entire mp3 song from the web would take you around 8 minutes to download (you have to calculate the distance between the server your downloading from, it's capacity, bandwidth, etc. , so I've estimated for you). If you are an online gamer, you will be that guy that appears to be skipping or blinking around the game. If you are trying to view a friends facebook or myspace page, it could take around 5 minutes for the entire page to actually load.
Now, you would assume that this wouldn't happen all of the time, but it does. And why? Because some little punk in your complex is either using a P2P file sharing client (such as Limewire, Bearshare, RipTorrent, etc.) to download and upload his porn collection from the wonderful worldwide web, or he's actually running a full fledged server in his apartment/home.
So what do we do? We call tech support. They will run you through various tests they learned from "Network Support for Idiots". They will have you unplug things from your modem/router. They will have you renew your IP address, run a virus scan, balance a bottle of Tequila on your nose and pray to the Indian goddess Shiva to save you. When all of this fails and your speedtests still bottom out, the support person will have a revelation from heaven. "Hey, someone is abusing bandwidth by running a server or P2P client." They will then promise to take care of that dirty offender. And they will as their policy is to discontinue service to those people. So little Johnny, whose porn server has just been knocked offline, will call in the morning and complain about his service not working. Ygnition will have him back up and hogging all the bandwidth by the time you get home from work. Have an online college class? That's too bad. Want to relax and play your Xbox or PC online with your friends? Too bad. You won't be able to, because Ygnition cares more about the money Porno Johnny is forking over than your money. You will be calling Ygnition three or more times a week for the next 6 months and it won't get any better. The sad truth is, that you, Johnny, and probably two other people in the complex actually use their service for internet, so it would hurt their business to ban Johnny from using the line.
Upload speeds are fine, except for the few minutes a day Johnny actually contributes to the Webs massive horde of music and porn. Although the promised upload speeds are around 500 to 768 kbps, you will usually see around 1200 kbps when you run a speed test. Phenomenal, except that, remember, download speeds are in the low 200s.
In summary, if you are moving to a complex who offers Ygnition services (make sure you ask), don't move there. You either won't have any other option for service, or the alternatives (probably AT&T Uverse) will be coming off the same line Ygnition uses. AT&T's T1 lines.
Oh yeah, as a sidenote because I don't watch TV that much, their cable won't work when it's cloudy sometimes. Also, local channels are all fuzzy and distorted. Oooh, and it's not Ygnition analog, it's rerouted Dish Network, from a lone dish situated somewhere around the dumpsters I'm sure.
Company Response on 9/8/2010:
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
Customer Relations Associate
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