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Ygnition Networks Informative - Does your new or prospective community or complex have Ygnition?
HOUSTON, TEXAS -- It looked to me as if a more contemporary review of Ygnition Networks was in order as the previous ones are a bit dated.
I've marked this review "Informative" because that is what it is.
If you've been reading the old posts for Ygnition cable, internet, etc. then let me give you a brief synopsis so you can be on your way, after the first sentence, if you like.
Nothing has changed.
Ygnition Networks is a provider of low-quality, high speed internet, and cable TV. They primarily deal in contracts with suburban communities (HOA) and apartment complexes. Primarily apartment complexes, because a well educated, informed person like yourself would be able to see straight through their deceit.
Let's cover the internet section first, if you please.
The best service you can purchase from Ygnition in your community is their High Speed Internet. There is a variation that gives you a Static IP address (feel free to Wikipedia that), but that does nothing for you as far as speed and bandwidth go. You will pay around $40 a month for this service (or a few dollars less if bundled with cable TV). Your speeds are promised UP TO 1.5 mbps (1500kbps) download and 768kbps upload. Now notice UP TO in the previous sentence is in capital letters. This is typical of all internet providers and shouldn't worry you. What should worry you is what you will actually get. Today (I am an Ygnition customer) my download speeds capped at 250 kbps. That is kilobytes, not megabytes. Kilobytes are smaller than megabytes. That means to download an entire mp3 song from the web would take you around 8 minutes to download (you have to calculate the distance between the server your downloading from, it's capacity, bandwidth, etc. , so I've estimated for you). If you are an online gamer, you will be that guy that appears to be skipping or blinking around the game. If you are trying to view a friends facebook or myspace page, it could take around 5 minutes for the entire page to actually load.
Now, you would assume that this wouldn't happen all of the time, but it does. And why? Because some little punk in your complex is either using a P2P file sharing client (such as Limewire, Bearshare, RipTorrent, etc.) to download and upload his porn collection from the wonderful worldwide web, or he's actually running a full fledged server in his apartment/home.
So what do we do? We call tech support. They will run you through various tests they learned from "Network Support for Idiots". They will have you unplug things from your modem/router. They will have you renew your IP address, run a virus scan, balance a bottle of Tequila on your nose and pray to the Indian goddess Shiva to save you. When all of this fails and your speedtests still bottom out, the support person will have a revelation from heaven. "Hey, someone is abusing bandwidth by running a server or P2P client." They will then promise to take care of that dirty offender. And they will as their policy is to discontinue service to those people. So little Johnny, whose porn server has just been knocked offline, will call in the morning and complain about his service not working. Ygnition will have him back up and hogging all the bandwidth by the time you get home from work. Have an online college class? That's too bad. Want to relax and play your Xbox or PC online with your friends? Too bad. You won't be able to, because Ygnition cares more about the money Porno Johnny is forking over than your money. You will be calling Ygnition three or more times a week for the next 6 months and it won't get any better. The sad truth is, that you, Johnny, and probably two other people in the complex actually use their service for internet, so it would hurt their business to ban Johnny from using the line.
Upload speeds are fine, except for the few minutes a day Johnny actually contributes to the Webs massive horde of music and porn. Although the promised upload speeds are around 500 to 768 kbps, you will usually see around 1200 kbps when you run a speed test. Phenomenal, except that, remember, download speeds are in the low 200s.
In summary, if you are moving to a complex who offers Ygnition services (make sure you ask), don't move there. You either won't have any other option for service, or the alternatives (probably AT&T Uverse) will be coming off the same line Ygnition uses. AT&T's T1 lines.
Oh yeah, as a sidenote because I don't watch TV that much, their cable won't work when it's cloudy sometimes. Also, local channels are all fuzzy and distorted. Oooh, and it's not Ygnition analog, it's rerouted Dish Network, from a lone dish situated somewhere around the dumpsters I'm sure.
I've marked this review "Informative" because that is what it is.
If you've been reading the old posts for Ygnition cable, internet, etc. then let me give you a brief synopsis so you can be on your way, after the first sentence, if you like.
Nothing has changed.
Ygnition Networks is a provider of low-quality, high speed internet, and cable TV. They primarily deal in contracts with suburban communities (HOA) and apartment complexes. Primarily apartment complexes, because a well educated, informed person like yourself would be able to see straight through their deceit.
Let's cover the internet section first, if you please.
The best service you can purchase from Ygnition in your community is their High Speed Internet. There is a variation that gives you a Static IP address (feel free to Wikipedia that), but that does nothing for you as far as speed and bandwidth go. You will pay around $40 a month for this service (or a few dollars less if bundled with cable TV). Your speeds are promised UP TO 1.5 mbps (1500kbps) download and 768kbps upload. Now notice UP TO in the previous sentence is in capital letters. This is typical of all internet providers and shouldn't worry you. What should worry you is what you will actually get. Today (I am an Ygnition customer) my download speeds capped at 250 kbps. That is kilobytes, not megabytes. Kilobytes are smaller than megabytes. That means to download an entire mp3 song from the web would take you around 8 minutes to download (you have to calculate the distance between the server your downloading from, it's capacity, bandwidth, etc. , so I've estimated for you). If you are an online gamer, you will be that guy that appears to be skipping or blinking around the game. If you are trying to view a friends facebook or myspace page, it could take around 5 minutes for the entire page to actually load.
Now, you would assume that this wouldn't happen all of the time, but it does. And why? Because some little punk in your complex is either using a P2P file sharing client (such as Limewire, Bearshare, RipTorrent, etc.) to download and upload his porn collection from the wonderful worldwide web, or he's actually running a full fledged server in his apartment/home.
So what do we do? We call tech support. They will run you through various tests they learned from "Network Support for Idiots". They will have you unplug things from your modem/router. They will have you renew your IP address, run a virus scan, balance a bottle of Tequila on your nose and pray to the Indian goddess Shiva to save you. When all of this fails and your speedtests still bottom out, the support person will have a revelation from heaven. "Hey, someone is abusing bandwidth by running a server or P2P client." They will then promise to take care of that dirty offender. And they will as their policy is to discontinue service to those people. So little Johnny, whose porn server has just been knocked offline, will call in the morning and complain about his service not working. Ygnition will have him back up and hogging all the bandwidth by the time you get home from work. Have an online college class? That's too bad. Want to relax and play your Xbox or PC online with your friends? Too bad. You won't be able to, because Ygnition cares more about the money Porno Johnny is forking over than your money. You will be calling Ygnition three or more times a week for the next 6 months and it won't get any better. The sad truth is, that you, Johnny, and probably two other people in the complex actually use their service for internet, so it would hurt their business to ban Johnny from using the line.
Upload speeds are fine, except for the few minutes a day Johnny actually contributes to the Webs massive horde of music and porn. Although the promised upload speeds are around 500 to 768 kbps, you will usually see around 1200 kbps when you run a speed test. Phenomenal, except that, remember, download speeds are in the low 200s.
In summary, if you are moving to a complex who offers Ygnition services (make sure you ask), don't move there. You either won't have any other option for service, or the alternatives (probably AT&T Uverse) will be coming off the same line Ygnition uses. AT&T's T1 lines.
Oh yeah, as a sidenote because I don't watch TV that much, their cable won't work when it's cloudy sometimes. Also, local channels are all fuzzy and distorted. Oooh, and it's not Ygnition analog, it's rerouted Dish Network, from a lone dish situated somewhere around the dumpsters I'm sure.
Company Response:
Good evening, My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum. Please let us know how we can assist you. -Amber C. Customer Relations Associate YgnitionCares@ygnition.com
Comments:
Posted by Ohhnoregrets on 2009-01-14:
Oh man, I'm moving into a complex and the only option for TV they have IS Ygnition. They have a secondary ISP (Quest) but I was hoping for a bundle pack, ie: internet, cable, dvr.
Hopefully this company won't be around for too much longer.
Hopefully this company won't be around for too much longer.
Posted by blazzbee on 2009-03-08:
Ygnition really is bad. Periods of days with horribly slow download speeds. When it is this slow, it takes minutes to load a simple website, and forget about any larger downloads. I've seen a 100 megabyte file take over 8 hours to download (I wish this was an exaggeration, though it is not the norm) -- download speeds vary greatly though, from moments where you can't get any connection whatsoever to lucky days whre you will average 300-500kilobytes/s (not kilobits)all day -- but they are quite rare. I think they put too many subscribers on each drop and the result is an overloaded, unreliable, and (for some reason?) overpriced service. My experience with them has been pretty bad.
Posted by Amber w/ Ygnition Cares on 2010-09-07:
Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
Posted by Dracconus on 2011-03-28:
It's horrifically typical of the company to post a response on a blog like this, and because of that, I think that it's time for a nerd with his own company, server, game, and site to say something to these ISP's. (Or wannabe's thereof)
TO YGNITION AND IT'S SUPPORT TEAM:
1. The internet is a pipeline of trafficable data, being restricted should NEVER be an option, and it WOULDN'T HAVE TO BE if companies that started off with WAY too little money didn't buy nodes. Yes, I'm DIRECTLY referrign to you, and quest, and other companies that rent out towers, and nodes, and then call yourselves providers.
I've been with SEVERAL large scale hosting providers, and have NEVER had to worry about my service being ripped off due to me hosting a site, or server, because I paid for MY internet, not someone elses too.
2. HOW DARE YOU CHARGE CONSUMERS FOR WHAT THEY ARE NOT GETTING. Are you aware that there are over 15 THOUSAND class action lawsuits in place right now in the judiciary system over companies doing EXACTLY that?!? You're telling your customers that they have to pay the same thing as someone else but that's not what it is at all. The real fact is that Johnny porn (as described above) is the one getting the good deal, because he's utilizing a full backbone connection to his advantage, and screwing over the rest of your customers, and you won't do crap about it, because, let's face it. YOU CAN'T. You can't afford to ban him, restrict his usage [even though as a provider (and if you were a real one you'd know this) that is INCREDIBLY SIMPLE TO DO!]
3. You tell me to pay fourty a month for something when someone else is using more of it, and paying the same, I tell you to screw off.
4. YOu want more subscribers, and more people that actually RATE your service, instead of just diss it, then I tell you this.
============================
Get off your corporate asses. Realize that there's more to running a business than scamming people, and thinking "Meh, there'll be another sucker someday" because, eventually, you're going to run out of suckers, and people are going to wise up. That is the EXACT reason that websites, blogs, social netowrks, etc. EXIST. Home based users that said "I want to get my word out on this matter." And they did, and now they have a site, or "company (respectively speaking) where they inform consumers of the choices they're making.
As a foot note, I'l include this informative bit, as i'm pretty sure you don't even give a crap, because you're just some twerp who's paid to write responses to these things, and not actually a part of the problem at all...
----------------------
The other day, I was making a moving decision, and asked an apartment manager that UTILIZES YOUR INTERNET "Do you think it would be a good idea to get Ygnition internet service? I knwo that they feed a full backbone to the entire complex, but they have no listed speed, and I'm wondering if it's shared, or per home."
Their reply to me was this Verbatim:
" Regrettably, I'm currently unaware of how their service is now, but I've been with them before, and I know that the speed is shared throughout the complex, and there is NO GUARANTEE on speed at all (that means I may pay for a month where I don't even HAVE internet...screw that.), and my best advice to you as a consumer would be to go with Clearwire Communications."
THAT IS JUST SAD BECAUSE CLEAR IS SLOWER, CHEAPER, AND THEIR SPEED IS GUARANTEED!!!!!!!!!!!
And, on to point number two.
There are several things you can do to improve your service. Here are a few tips, since you apparently don't have enough common sense to figure them out for yourself.
1. Monitor the number of packets being sent/received every day. If they continue to be a high number, over 2Gigs, then you've got yourself a P2P'er. Scan their ports, and see which one's they're utilizing (tons of software can do this even on a consumer level, so I want no excuses.) and then find out if any relate to P2P software, and if so, then cap their speed.
2. Give your customers what they're paying for. No one is going to stay with a company that provides internet, but can't seem to "get it right." Doesn't matter if you think you're the "ONLY OPTION" you're not...EVER!!!
3. Don't make someone else suffer through speed issues when you promise High Speed, but aren't able to accompany that. (That's called breach of contract.) I know for myself, I'll never go with you, until you learn to work those vrads, and make those lines work for you.
BTW, if you're not sure how...Here's a tip...Consumers have four diagonal ports, legally, we're only allowed to use two.
TO YGNITION AND IT'S SUPPORT TEAM:
1. The internet is a pipeline of trafficable data, being restricted should NEVER be an option, and it WOULDN'T HAVE TO BE if companies that started off with WAY too little money didn't buy nodes. Yes, I'm DIRECTLY referrign to you, and quest, and other companies that rent out towers, and nodes, and then call yourselves providers.
I've been with SEVERAL large scale hosting providers, and have NEVER had to worry about my service being ripped off due to me hosting a site, or server, because I paid for MY internet, not someone elses too.
2. HOW DARE YOU CHARGE CONSUMERS FOR WHAT THEY ARE NOT GETTING. Are you aware that there are over 15 THOUSAND class action lawsuits in place right now in the judiciary system over companies doing EXACTLY that?!? You're telling your customers that they have to pay the same thing as someone else but that's not what it is at all. The real fact is that Johnny porn (as described above) is the one getting the good deal, because he's utilizing a full backbone connection to his advantage, and screwing over the rest of your customers, and you won't do crap about it, because, let's face it. YOU CAN'T. You can't afford to ban him, restrict his usage [even though as a provider (and if you were a real one you'd know this) that is INCREDIBLY SIMPLE TO DO!]
3. You tell me to pay fourty a month for something when someone else is using more of it, and paying the same, I tell you to screw off.
4. YOu want more subscribers, and more people that actually RATE your service, instead of just diss it, then I tell you this.
============================
Get off your corporate asses. Realize that there's more to running a business than scamming people, and thinking "Meh, there'll be another sucker someday" because, eventually, you're going to run out of suckers, and people are going to wise up. That is the EXACT reason that websites, blogs, social netowrks, etc. EXIST. Home based users that said "I want to get my word out on this matter." And they did, and now they have a site, or "company (respectively speaking) where they inform consumers of the choices they're making.
As a foot note, I'l include this informative bit, as i'm pretty sure you don't even give a crap, because you're just some twerp who's paid to write responses to these things, and not actually a part of the problem at all...
----------------------
The other day, I was making a moving decision, and asked an apartment manager that UTILIZES YOUR INTERNET "Do you think it would be a good idea to get Ygnition internet service? I knwo that they feed a full backbone to the entire complex, but they have no listed speed, and I'm wondering if it's shared, or per home."
Their reply to me was this Verbatim:
" Regrettably, I'm currently unaware of how their service is now, but I've been with them before, and I know that the speed is shared throughout the complex, and there is NO GUARANTEE on speed at all (that means I may pay for a month where I don't even HAVE internet...screw that.), and my best advice to you as a consumer would be to go with Clearwire Communications."
THAT IS JUST SAD BECAUSE CLEAR IS SLOWER, CHEAPER, AND THEIR SPEED IS GUARANTEED!!!!!!!!!!!
And, on to point number two.
There are several things you can do to improve your service. Here are a few tips, since you apparently don't have enough common sense to figure them out for yourself.
1. Monitor the number of packets being sent/received every day. If they continue to be a high number, over 2Gigs, then you've got yourself a P2P'er. Scan their ports, and see which one's they're utilizing (tons of software can do this even on a consumer level, so I want no excuses.) and then find out if any relate to P2P software, and if so, then cap their speed.
2. Give your customers what they're paying for. No one is going to stay with a company that provides internet, but can't seem to "get it right." Doesn't matter if you think you're the "ONLY OPTION" you're not...EVER!!!
3. Don't make someone else suffer through speed issues when you promise High Speed, but aren't able to accompany that. (That's called breach of contract.) I know for myself, I'll never go with you, until you learn to work those vrads, and make those lines work for you.
BTW, if you're not sure how...Here's a tip...Consumers have four diagonal ports, legally, we're only allowed to use two.
Posted by kali2199 on 2011-08-30:
you should be fired for this that just goes to show what type of customer servce consumers have to tolerate with this awful type of hostility an anger in exchange for customer service.
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