The Neat Freaks Closet Solutions Complaint - Unethical advertising

Review by Aunt Jeannie on 2008-04-25
The Neat Freaks Closet Solutions post prices on the Internet, then charge much higher prices. Two items (out of a $1,000 order) that I just attempted to order from them were listed as $43.99 and $49.99 but when actually ordered they were charging me $82.99 and $88.99 respectively. As their total was much higher than I calculated, I asked the order taker to go through the items one at a time. Had I not, I would never have realized they were overcharing drastically. They refused to honor their posted prices, and a requested call from the owner was never received.
Comments:4 Replies - Latest reply on 2008-06-18
Posted by B. on 2008-04-25:
It's not only unethical I'm pretty sure its illeagal too. You can't charge more than the advertised price.
Posted by MSCANTBEWRONG on 2008-04-25:
Not that it would do a whole lot of good, you should file a report with the BBB and your State Attorney Generals office.
Posted by madconsumer on 2008-04-25:
was the extra for shipping or installation?
Posted by neat freak on 2008-06-18:
As the President of The Neat Freaks Closet Solutions, I would like to apologize to you for your difficulties in ordering from our website. Although we have maintained a website for the past 5 years, this is a new site and we have had numerous problems regarding our website template. This particular template does not allow us to list multiple prices on our Product page. It only shows up after you have added your product to the cart. We don't like this either, so we came up with a solution that included inserting text on the Product Page that lists the prices for each item. My web designer had to "re-work" the template to make this happen. Again, I apologize for this inconvenience. We have never been accused of unethical advertising, and it is our desire to take care of our clients like we would want them to take care of us. So, Jeannie, we would love the opportunity to make this up to you. Feel free to contact us at 800.690.6377


Randy Seale

The Neat Freaks Closet Solutions
321.269.8931 Fax

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