RCN Complaint - Wiring always a problem. Tech Service- idiots. Customer Service- useless. Cost of useless service $150.00
CHICAGO -- I have had technicians out multiple times. the service will just stop working and it is always a problem with their wiring, their converter boxes, etc.- I have never been charged for a visit because it has always been their equipment or wiring. Having said that - there's only so many times you can deal with horrible service no matter whose fault it is.
So I came back from out of town and figured that I must have forgot to pay the bill because the broadband and cable weren't working. I called tech service as it was too late to call customer service as they only have 9-5 hours (which are useless for working people- but I digress), so while speaking to a tech rep they told me that they weren't able to send a signal and getting no response so they would have to schedule a tech visit that there was something wrong on my end. I told them it would have to be a Saturday since I work for a living. That was on a Monday or Tuesday so the next day I got one of those automated calls- your service has been suspended for past due amount of $150.00, so I called and made the payment. The guy at customer service told me that there wasn't a technical issue that the service was suspended because I didn't pay. The rep then cancelled the tech visit.
I went home that night and guess what? No service. So I called tech support (customer service was closed of course) and the girl says your payment just didn't go thru yet, give it another day. So guess what happened the next day? Right, NO SERVICE! So I went to work, and called customer service. I gave her the whole story. She tells me there have been multiple outages in my area (the first time I heard that) she told me that my service was down prior to the payment being late or service being suspended so that had nothing to do with the problem (first time someone gave me that information) and she told me she couldn't help me refresh or send a signal to the converter until I was home, even though no one else was home and the TV was off. I told her when I'm at home- so are all of you! She said I would have to wait and call tech support then. I told her to reschedule my appointment that was cancelled errorneously by the rcn tech support because more than likely someone still needs to come out. She said, that Saturday was now full and I would have to wait another week until another Saturday would be available! I said, surely since I wasn't to blame you can squeeze me in- I mean your people cancelled it because they didn't know what they were doing. No dice, too bad lady, deal with it!
I have premium service, all movie channels, plus broadband wireless service, I order pay per view once or twice a month- I would think I was a valuable customer- but none of that mattered. They treated me like crap, none of them seemed to give a rats...., one rep could hardly speak English, and uuhhhed and ohhhhed so much they sounded like a moron. Not exactly award winning, loyal inspiring customer service, in fact there was no customer service at all. and all of them were aloof and obtuse.
Oh and during all my calls I asked for the 800 or 888 number where I can automatically refresh or have the system send a signal to my converter boxes- without talking to someone- but no one could ever give me that number. Don't that have computers, access to RCN numbers? what kinda place are they running?