LUSTINE TOYOTA DODGE, WOODBRIDGE VIRGINIA Complaint - ADDING $510.00 AFTER SALES PRICE WAS CONFIRMED
WOODBRIDGE, VIRGINIA -- On Oct 3rd 2003, My wife and I went to LUSTINE TOYOTA DODGE in Woodbridge,Va. We purchased a 2004 Toyota 4Runner Sr5. The asking price was $34000 and we offered $31000. After an HOUR of Haggling with Mr Amine Rezki "sales Manager" the price "31250.00" was agreed upon with a hand shake. Now we waited and then went to the Finance office and spoke with Todd 'Finance rep". He offered a prepaid service for a $1000.00 So I bought it thinking that over the 4yrs of service it would cost 3800.00 by pre-paying it I will save $2800.00 dollars.
When he reprinted the contract once he added that sum back in the contract and threw! away ! the original contract.
Well the following morning 4th Oct, 2003.
I noticed that the price listed on the contract was $31760.00 NOT the agreed upon price of $31250.00. I went back to the dealership and talked to Todd and he said to talk to Amine Rizke
And when I spoke to Mr Amine Rizke he said "OHH that's what everbody pays". I told him that it was unethical to do such a thing to a customer like me to add money after a deal was sealed with a customer. I submitted a Complaint to the Better Business Bureau about this incident and basically they said that I would have to wait for 30days for a solution or a response from the BBB. I have waited almost 3weeks now for LUSTINE TOYOTA DODGE to give me a "remote control that came with my 4runner" and it was missing from the 4runner when I bought it!
basically, if you go there expect to REALLY waste "YOUR" time and also Once you buy a vehicle from them that's when the "so called customer service ends"
Recently, I ran into another person that bought a 2004 4runner from Lustine and they too refuse to deal with them! due to the LUSTINE's unethical, unreasonable staff and Management that needs a course in Consumer/customer service!