Castaways Vacation Club Complaint - Regreting My Purchase - Travel
Travel - Complaint
DALLAS, TEXAS -- We bought into the Castaway Vacation Club 11/07. We have yet to be able to use it. Every time we want to go somewhere, they are so much more expensive than other online sources. Just recently, we called & asked for two options. We either wanted an all-inclusive vacation to Mexico (anywhere) or a cruise out of Galveston. First of all, I thought we could call up, tell them about where we want to go, approx. when we want to go and they would find something. Well, you have to give them very specific details like exactly what days you want to travel, exactly where you want to go, etc. I keep telling them, I just want a cheap vacation so I am very flexible as to where and I gave them the months of June and July to work with. They told me they couldn't get a price unless they knew exactly the details. When you look on the website, the cruise page says those are only a portion of the deals they have. Well, then how do I find the deals. What they are coming back with was ridiculous. Again, I could go through Expedia, Orbitz and directly with the cruise lines and get cheaper prices than what they were quoting me. I feel like we have totally wasted our money. They really don't have the good deals they say they have. When it comes down to it, all they are is another travel agency.
Travel agencies can't get the good deals anymore and you can get much cheaper on-line. That is all this company is. They don't even refer to themselves as Castaways. They refer to themselves as the travel center. When you ask them questions, they don't have answers. They have to refer every question to a travel specialist who calls you back 2-4 days later. It's just a total rip-off. Please don't fall for what we fell for. I totally want a refund or I want someone to show me where I can get these deals.
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