National Car Rental Complaint - Charged for refueling even when car returned with full tank
SHREVEPORT, LOUISIANA -- I have been renting from National Car Rental for 2 years with no problems or complaints until now. I've never really paid attention to my final receipts because I always thought the totals would be the same as the final receipt I receive when the car is returned. After going over charges on my credit card statements I noticed that on my last 2 rentals I was charged a additiontal 13.98, which the company explained to me were for adding 2 additional gallons of gas at 6.99 a gallon. Outraged, I first contacted the company by email, which in turn told me I needed to contact the Shreveport, Louisiana Airport location. Even after speaking to the Manager I got nowhere fast, according to the explaination I was given: just because the pump clicks and no additional gas is allowed into the tank does not mean the car is full even if the hand reads FULL. What??? So, apparently even if you try to force additional gas into the tank and it spills out all over the ground according to the Manager it does not indicate the tank is full again if inside the hand is clearly on or above F...This is the most obsurd thing I have ever heard, the Manager refused to reimburse me or even accept my gas receipts from the station located less than 1 block away from the drop-off location....Basically, it was my word against the serviceman who inspects the car after its returned and measures total gallons with a gas gauge. Needless to say I am upset especially since I've been a customer for 2 years and also an Emerald Club member, to think, the hundreds of dollars I've invested into this company and they refuse to reimburse me for $27 !!!!!
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