Time Warner Cable Complaint - Unbelievably Horrible Customer Service
SAN DIEGO, CALIFORNIA -- Avoid TWC. I'm currently on hold right now as I type this and it's 30 minutes and counting. I am not even a customer yet but I called TWC to install services for cable, HD/DVR, phone, and internet. In the end, they would (have) made over $1500 off of me per yr. I called Tuesday to set an appointment for the following week for a home we purchased. Reps says okay, they have to call the current subscribers (hey, the line just said a rep would be with me shortly...it's been 40 minutes) who live there. I tell them no, I don't to bother them. They persist even though they're moving out next week. Rep calls back tells me they contacted current owners, says all is well, let's schedule install.
Sets up a date for the following week. I say okay, can't wait, thanks.
Today's Friday. I called Thursday because I forgot what the install date was. Rep says there's a problem, appointment was cancelled because of "transfer". Tells me this is typical and that they usually move the date back to the original once they "transfer". Rep says they'll send email to other rep who cancelled requesting that they call me. I ask if I should call back tomorrow (today), rep says yeah, good idea.
I call today (Friday). New rep, provide my phone # for the 9th time. Rep says my appointment was cancelled and was moved to 2 weeks from now. I advise the rep that (1) TW didn't call me the first time to advise that 1st install was cancelled, (2) no one called me back per the last rep, and (3) I had not been contacted to confirm/agree to install date in 2 weeks.
No apology. None. I advise that I'm a new customer and have options. No word. I request to speak with a supervisor. Rep says new phone # can't be provided for a week following "transfer". I tell them I could care less and refer back to 1-3. Rep takes my phone # for the 11th time and tells me a supervisor would call me back. It's been 6.5 hrs and I've not received a callback so here I am, listening to their "hold" music.
Best part is, I'm in San Diego and I have two choices: At&t or TWC so I'm limited to say the least...which is how they like it I assume.