Cowboy Fence and Deck Complaint - Another Cowboy Fence Nightmare Story
DENTON, TEXAS -- A friend's neighbor recommended Cowboy Fence & Deck of Lewisville. How I wish I had researched them online before hiring them to replace my fence! They were atrocious to deal with and did a poor job.
They showed up late in the day one day later than the promised start date. They couldn't finish that day and had to come back the next day (late again) to finish. They said they would come back on Friday to finish but didn't show up.
I called on Saturday and they promised they would come on Monday to finish. On Tuesday they left me a message (at 10:00 AM) saying the fence guy had an "abscessed tooth" but, after several difficult calls with the owner, said they would finish on Friday.
When they hadn't arrived by 10:00 AM on Friday I called and was told they had left at 8:00 AM and were on the way. When they still hadn't arrived by noon I called again and were told they would be there by 1:30. They finally showed up at 2:40 in the afternoon and told me they couldn't finish - the guy that set the posts put them in the wrong place. He swore that they would reset the posts on Saturday and finish on Sunday.
Naturally, they didn't show up on Saturday. When I called the owner he told me there was nothing he could do (?!?!?), gave me one absurd excuse after another, and swore they would finish the fence the following week. (Beginning to see a pattern here?)
No one showed up on Monday or Tuesday. On Thursday (the day the owner promised me the work would be complete) the guy that took out the old fence showed up and started installing the slats. He came back and finished on Friday but didn't rehang the gate on the driveway and came back a week later to hang the gate and complete a section he forgot.
The next day I noticed that in some places the bottom of the fence is 5" or more above the ground! My dogs had no trouble slipping under into the neighbor's yard. I had to block the space under the fence with landscape timbers but, in some areas, the bottom of the fence is higher than the timber is thick. I've left several messages but Cowboy Fence simply doesn't answer the phone or return calls. I will probably have to stop payment on the check to get their attention.
It is my opinion that you should avoid Cowboy Fence & Deck of Lewisville at all costs! Find a fence contractor that is AFA or TFA certified. My experience with Cowboy Fence & Deck was (and is still) a nightmare and, if you spend a few minutes searching the Internet, you'll find I'm not the only one. Others have posted photos of the work they do and that should convince you to steer clear of these people.
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