Macy's Complaint - Over 7 Months... Still Trying To Get A Charge Removed
PROVIDENCE, RHODE ISLAND -- Seven months ago I opened a Macy's charge account to take advantage of the 10% discount for a purchase of new furnishings. The following day I went to the store and cancelled part of my order. That part (a rug) was never delivered, as I had cancelled my order. The rest of the furnishings arrived without incident. I have been trying to have the charge for the cancelled rug order removed. No luck. Various customer service representatives have tried to help out but I get nowhere. I've called other numbers they've given me,only to be told I've called the wrong place and I need to deal with Macy's directly. One nice representative assured me, after 45 minutes on the phone, that it was all taken care of and he would call me the next day,once everything had gone through, to confirm. Never heard back from him. In fact,in a later phone call, a different representative cited that call and said the note made about it stated that the call was "lost." I am in despair of ever having this charge removed. One representative in India kept insisting that I had received the rug! Incredible!
One thing I've learned....never charge at Macy's... or if you do, never change your mind and try to cancel an order. Horrible customer service.