Carnival Cruise Line Complaint - Stolen Digital Camcorder
CABO SAN LUCAS PARASAILING THROUGH CARNIVAL CRUISE -- On March 28, 2008, our ship, the Carnival Pride docked in Cabo San Lucas, the last stop on our 7-day cruise.
Our para sailing excursion was set for 1 pm and we took the tender to get to our adventure. Before the para sailing adventure, my husband was advised to remove his JVC camcorder, which he did. After he and my son parasailed, they looked for the camera and thought that perhaps someone had picked it up by mistake. He checked with one of the crew and a couple of passengers. Not wanting to believe the worst, that someone would steal it, he rationalized that perhaps I had picked it up.
Meanwhile, the last tender to the cruise ship was at 3 p.m. and everyone had to be on board by that time or miss the ship. My husband tried in vain to find his camcorder and realized that one of the crew on the parasailing tour had taken it.
When he got back to the main ship, the Pride, we immediately went to the Pursar's to file a lost/stolen item report. We also went to the excursion desk, but it was already closed.
After getting home, I contacted the company via email, wrote letters to the excursion desk manager, wrote a letter to the main company, etc. demanding the name of the parasailing company they do business with. After 5 weeks, I received a letter stating that we should contact Guest Relations, which we did previously. They didn't even bother giving us the name of the parsailing company so that we might contact them to find our stolen camcorder. Carnival was not concerned in the least. Word of warning: Don't take your valuables with you on any excursion! Carnival assumes no responsibility for the integrity or honesty of their employees or contract employees. It's a "Cruiser Beware" attitude that is written into their contract. The value of the camcorder was $600 not to mention the memories we had on several tapes that were stored in the bag.